Front Desk Agent I Front Office

Norman, OK, USA|

Job Overview

Compensation

Hourly

Range $13.25 - $16.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) retirement plan

Employee assistance program

flexible scheduling

Job Description

Omni Oklahoma City Hotel is a premier luxury hotel located in the bustling heart of downtown Oklahoma City. This expansive 605-room convention center hotel offers guests unparalleled access to the city's attractions, including its prime location adjacent to the Paycom Center, home of the OKC Thunder, and the Oklahoma Convention Center. Just across the street from the picturesque 70-acre Scissortail Park, guests at the Omni Oklahoma City Hotel enjoy not only exceptional convenience but also the stunning beauty of one of Oklahoma City's world-class green spaces. The hotel features high-end amenities such as Mokara Spa, six diverse food and beverage outlets, an extensive 76,000 square feet of meeting and event space, a retail outlet, a fitness center, and a rooftop pool, which altogether provide guests with a comprehensive luxury experience suited for both leisure and business travelers.

As a part of the Omni Hotels & Resorts family, this establishment prides itself on delivering exceptional service and creating memorable experiences for each guest. Omni Oklahoma City Hotel offers associates a dynamic and engaging work environment characterized by comprehensive training programs and a supportive team culture. This environment not only fosters professional growth but also encourages employees to embrace their passion for service and hospitality.

The role of Front Desk Agent at Omni Oklahoma City Hotel is critical as it provides the first and lasting impression for all guests. As a Front Desk Agent, you will serve as an essential ambassador throughout the guest's stay, ensuring that every interaction is warm, welcoming, and professional. Responsibilities include managing seamless check-ins and check-outs, providing detailed information about the hotel and local attractions, and responding effectively to guest inquiries or special requests. The Front Desk Agent must display a keen attention to detail by accurately setting up guest accounts, protecting guest confidentiality, and adhering to all hotel security protocols. Cooperation with other hotel departments, such as Concierge, Bell-Door, and Ideal Services teams, is paramount to maintaining the highest standard of guest satisfaction.

This customer-facing role demands a high degree of multitasking, effective communication skills, and the ability to remain calm and efficient under pressure, especially during busy check-in and check-out periods. The position offers an exciting opportunity for individuals who are motivated, friendly, and dedicated to providing unparalleled customer service. If you are passionate about hospitality and eager to contribute to a luxury hotel environment, the Omni Oklahoma City Hotel’s Front Desk Agent position is a perfect match for your career ambitions.

Job Requirements

High school diploma or equivalent
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Ability to communicate clearly both verbally and in writing
Ability to work flexible shifts including evenings, weekends, and holidays
Ability to stand for long periods and perform physical tasks related to the position
Must be able to handle multiple tasks efficiently
Attention to detail
Basic computer skills
Team player
Positive attitude

Job Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Ability to stand for extended periods of time (at least 8 hours/shift)
Must be able to lift, push, pull, and carry moderate weight
Must be able to walk/stand for extended periods of time, with frequent bending and twisting

Job Duties

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information