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Front Desk Agent / Hotel Receptionist

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.50 - $16.50
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Benefits

Health Insurance
Dental Insurance
401(k)
supportive work environment
opportunities for career growth

Job Description

La Quinta by Wyndham at Boise Town Square is a well-established hotel brand recognized for its commitment to delivering comfortable accommodations and memorable guest experiences. Known for its welcoming atmosphere and guest-centric services, La Quinta by Wyndham aims to make every guest feel at home during their stay. The hotel provides various amenities including fresh, inviting rooms and additional touches such as freshly baked cookies each evening to enhance guest satisfaction. This location emphasizes a supportive and team-oriented work culture where employees are valued and encouraged to grow professionally within the hospitality industry.

The Front Desk Agent position at La Quinta by Wyndham Boise Town Square is a pivotal role designed for individuals who enjoy interacting with people and delivering exceptional customer service. Serving as the first point of contact for guests, the Front Desk Agent ensures a positive and lasting first impression. This role involves greeting guests warmly, checking them in and out, addressing their needs, and contributing to a seamless and comfortable stay. The position offers both a full-time swing shift schedule and a part-time weekend morning/day shift, providing flexibility for different work-life balance preferences.

Compensation for this role ranges from $15.50 to $16.50 per hour. Eligible full-time employees enjoy benefits including health and dental insurance and a 401(k) plan. The hotel fosters a welcoming and collaborative environment promoting employee growth and development opportunities within the hospitality sector. The Front Desk Agent position presents an excellent opportunity for individuals looking to build or advance their careers in hotel hospitality, guest services, or front desk operations, benefiting from on-the-job training and a chance to be part of a dynamic team committed to excellence.

Job Requirements

  • High school diploma or equivalent
  • Availability to work swing shifts or weekend morning/day shifts as required
  • Dependable and punctual
  • Strong interpersonal skills
  • Basic proficiency with computers
  • Ability to handle guest inquiries and resolve issues professionally

Job Qualifications

  • Strong customer service and communication skills
  • Friendly, professional, and dependable
  • Ability to multitask in a fast-paced environment
  • Basic computer skills
  • Hospitality or customer service experience is a plus, but not required

Job Duties

  • Greet guests warmly and provide excellent customer service
  • Check guests in and out of the hotel
  • Answer phones and respond to guest inquiries
  • Provide directions, recommendations, and general assistance
  • Maintain a clean and organized front desk area
  • Address guest concerns and ensure a positive stay experience
  • Communicate with housekeeping and other departments as needed

Job Criteria

Experience

No experience required


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