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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free parking
Employee Discounts
Job Description
Hotel Indigo Naperville Riverwalk is a boutique hotel situated in the heart of Naperville, Illinois. Known for embodying the area's rustic charm and artistic spirit, the hotel offers guests a unique experience enriched by the local culture and historical atmosphere. The establishment features wood tones and antique touches, reflecting the neighborhood’s unique character and history. It is surrounded by boutique shops, cozy eateries, and local art, providing visitors an immersive and authentic stay. Guests can explore local attractions such as the 19th-century Naper Settlement, the scenic Riverwalk, and a bronze statue of Dick Tracy, symbolizing Naperville's rich past. The hotel’s... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in front desk or guest service
- Strong communication skills
- Ability to handle cash and credit transactions
- Basic proficiency with computers and technology
- Fluent in the local language
- Ability to work flexible hours including nights, weekends and holidays
- Physical ability to lift, push and pull objects up to 50 lbs
Job Qualifications
- Communication skills
- Problem-solving skills
- Fluency in the local language
- Literacy and tech-savviness
- Flexibility to work night, weekend and holiday shifts
- High school diploma or qualification
- Prior front desk or guest service experience of at least one year
- Physical strength able to lift, push and pull objects up to 50 lbs
Job Duties
- Be the warm welcome that kicks off a memorable guest experience
- acknowledge IHG Rewards Club members and returning guests in person or on the phone
- take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- handle cash and credit transactions
- start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- be a trusted contact for all guests
- help them with anything from bill issues to local knowledge, and loop in management when necessary
- stay safe all the time by following safety procedures, reporting incidents and wearing protective gear as needed
- take pride in your appearance and place as a brand ambassador
- always know what events and activities are on the day’s schedule
- jump into other ad-hoc duties when your colleagues need your help
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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