Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Benefits
employee discount
Health Insurance
Paid Time Off
Vision Insurance
Life insurance
Dental Insurance
Job Description
Seva Hospitality is a reputable company dedicated to delivering exceptional guest experiences through its commitment to quality service and employee satisfaction. As a growing hospitality organization, Seva Hospitality values its team members and believes in offering rewarding career opportunities. The company provides a comprehensive benefits package and bonus incentive programs to eligible full-time employees, reflecting its investment in the well-being and motivation of its workforce. Situated in the vibrant hospitality sector, Seva Hospitality stands out by fostering an engaging and supportive work environment where employees can thrive and grow alongside the company.
The Front Desk Agent position at Seva Hospitality is a central role that ensures guest satisfaction and maximizes hotel revenue through expert management of check-in and check-out processes. This full-time role involves working closely with guests to provide attentive and personalized services, enhancing their overall experience both within the hotel and during their entire stay. The Front Desk Agent is responsible for a wide array of tasks including managing reservations, handling guest inquiries, performing accurate cash transactions, and coordinating communication among various hotel departments. Proficiency in computers and Microsoft Office is essential, as well as the ability to stand and move throughout the hotel during shifts. Flexibility to work evenings, weekends, holidays, and on-call is required.
The role reports directly to the Front Desk Supervisor, Front Office Manager, or Assistant General Manager and serves as a critical operational position without subordinate staff reporting to it. Front Desk Agents play a pivotal role in maintaining smooth operations at the hotel front desk by ensuring timely and effective communication, maintaining an accurate personal cash bank, and upholding security procedures to safeguard guests and team members. Additionally, the role involves maintaining department logs, assisting other team members, and adhering strictly to the team member handbook guidelines including punctuality and professional conduct.
Seva Hospitality seeks individuals who are energetic, passionate about service, and eager to be recognized for their contributions in a team-oriented environment. If you enjoy interacting with guests, excel in multitasking under pressure, and are committed to delivering outstanding customer service, this position offers rewarding opportunities for growth and development. Join Seva Hospitality's growing family and contribute to an establishment that prioritizes both guest satisfaction and employee success through a dynamic and supportive culture. For more details about the company and available position, prospective candidates are encouraged to visit sevahos.com.
The Front Desk Agent position at Seva Hospitality is a central role that ensures guest satisfaction and maximizes hotel revenue through expert management of check-in and check-out processes. This full-time role involves working closely with guests to provide attentive and personalized services, enhancing their overall experience both within the hotel and during their entire stay. The Front Desk Agent is responsible for a wide array of tasks including managing reservations, handling guest inquiries, performing accurate cash transactions, and coordinating communication among various hotel departments. Proficiency in computers and Microsoft Office is essential, as well as the ability to stand and move throughout the hotel during shifts. Flexibility to work evenings, weekends, holidays, and on-call is required.
The role reports directly to the Front Desk Supervisor, Front Office Manager, or Assistant General Manager and serves as a critical operational position without subordinate staff reporting to it. Front Desk Agents play a pivotal role in maintaining smooth operations at the hotel front desk by ensuring timely and effective communication, maintaining an accurate personal cash bank, and upholding security procedures to safeguard guests and team members. Additionally, the role involves maintaining department logs, assisting other team members, and adhering strictly to the team member handbook guidelines including punctuality and professional conduct.
Seva Hospitality seeks individuals who are energetic, passionate about service, and eager to be recognized for their contributions in a team-oriented environment. If you enjoy interacting with guests, excel in multitasking under pressure, and are committed to delivering outstanding customer service, this position offers rewarding opportunities for growth and development. Join Seva Hospitality's growing family and contribute to an establishment that prioritizes both guest satisfaction and employee success through a dynamic and supportive culture. For more details about the company and available position, prospective candidates are encouraged to visit sevahos.com.
Job Requirements
- Ability to stand and bend/kneel for 90% of shift
- Ability to reach all areas of hotel to assist clients
- Occasional carrying and lifting of heavy items
- Proficient with computers and Microsoft Office
- Willingness to work weekends, holidays, and all shifts as necessary
- Ability to follow security procedures and safety protocols
- Reliable attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Proficient with computers and Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask and handle stressful situations
- Knowledge of hotel reservation systems is a plus
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Greets guests and completes established check-in procedures
- Accurately completes shift checklist and stays at front desk post throughout the entire shift
- Facilitates guest departure (check-out) procedures in order to open the room for the next sell
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
- Maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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