Front Desk Agent - Hilton Tampa Airport Westshore

We are a reputable hotel committed to delivering exceptional hospitality services and creating memorable guest experiences. Our establishment prides itself on a warm, welcoming atmosphere that makes every visitor feel at home. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. This role is crucial as it serves as the first and last point of contact for our guests, ensuring a positive impression from check-in to check-out. We offer a stable employment opportunity within the hospitality industry with a supportive work environment that fosters growth and teamwork. The ideal candidate will embody professionalism, friendliness, and efficiency while performing a variety of front office duties.

The Front Desk Agent will be responsible for greeting and communicating cordially with guests, handling check-ins and check-outs efficiently and professionally. This role demands a comprehensive understanding of the hotel's reservation system, including the ability to block reservations, manage cancellations, and accommodate special requests. The agent must also handle all guest charges accurately using the front office computer or manual systems and manage cash, checks, and credit card payments responsibly. This position requires someone who is detail-oriented with excellent communication skills and a strong work ethic. The ability to work varied schedules, including nights, weekends, and holidays, is essential. Physical requirements include prolonged periods of sitting, occasional standing, walking, and the ability to lift up to 25 pounds. The role provides an excellent opportunity for individuals looking to build a career in hospitality while working in a vibrant team environment focused on delivering outstanding guest service.