Front Desk Agent - Hilton Santa Fe

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

team environment

flexible scheduling

Job Description

Our establishment is a hospitality-driven hotel committed to delivering exceptional guest experiences through exemplary service and seamless operations. We pride ourselves on being a reputable and welcoming destination for travelers, offering comfortable accommodations and a wide range of amenities to ensure guest satisfaction. As part of our continued growth and commitment to excellence, we are seeking a dedicated Front Desk Associate to join our dynamic team. This role is pivotal in shaping our guests' first and lasting impressions of our hotel and requires an individual who is personable, efficient, and knowledgeable in hospitality operations.

The Front Desk Associate role focuses on managing the initial interaction with guests, providing a warm and professional welcome as they check in and out of the hotel. This position demands proficiency in handling reservations, processing payments, and using front office computer systems or manual systems effectively. The ideal candidate will be adept at managing multiple tasks simultaneously, maintaining accurate cash handling procedures, and ensuring that all guest requests and special accommodations are addressed. This is a full-time role that may require flexible working hours, including nights, weekends, and holidays, to meet the operational needs of the hotel. The position offers an opportunity to be part of a collaborative team dedicated to creating positive guest experiences and driving customer satisfaction through attentive service and operational excellence. Our competitive salary and benefits package further underscore our commitment to our employees' well-being and professional growth.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Basic proficiency in front office computer systems
Strong communication and interpersonal skills
Ability to accurately manage cash transactions
Flexibility to work varied shifts including nights, weekends and holidays

Job Qualifications

High work ethic and self-initiative
Enjoy working as a part of a team that provides great experiences for guests
Ability to work varying schedules including nights, weekends and holidays

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary