Front Desk Agent - Hilton Santa Fe

Santa Fe, NM, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Employee wellness programs

Job Description

Our establishment is a well-respected hotel known for delivering exceptional customer service and a warm, welcoming atmosphere to all guests. As a prominent player in the hospitality industry, we pride ourselves on maintaining high standards of professionalism and efficiency, ensuring each guest's stay is comfortable and memorable. With a strong commitment to excellence, our hotel offers modern amenities, friendly staff, and a variety of services designed to meet the diverse needs of our visitors. The hotel operates in a fast-paced environment and values team members who are adaptable, attentive, and customer-focused to uphold our reputation and continually enhance the guest experience.

We are currently seeking a Front Desk Agent to join our dynamic front office team. This role is critical as it involves being the first point of contact for our guests, managing check-in and check-out processes, handling reservations, and providing reliable customer service throughout their stay. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to manage various tasks with accuracy and courtesy. This position requires a comprehensive understanding of front office operations, including cash handling, reservation management, and familiarity with hotel policies and rates. The role may involve working varying schedules, including nights, weekends, and holidays, to ensure 24/7 front desk coverage. This opportunity is perfect for someone who thrives in a team environment and is passionate about delivering great guest experiences while maintaining operational accuracy and efficiency.

Job Requirements

High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Ability to work as part of a team
Enjoys providing great experiences for guests
Reliable and punctual
Physically able to stand for extended periods
Excellent communication skills
Basic knowledge of hotel operations and procedures

Job Qualifications

High school diploma or equivalent
Previous experience in front desk or customer service role preferred
Proficient in computer systems and reservation software
Strong communication and interpersonal skills
Ability to work under pressure and multitask
Basic math skills for cash handling
Attention to detail
Ability to work flexible hours, including nights, weekends, and holidays

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary