Front Desk Agent - Hilton Garden Inn BWI

Linthicum, MD, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

team environment

Job Description

Our establishment is a reputable hotel committed to providing exceptional hospitality services to guests from around the world. Known for its warm and welcoming atmosphere, the hotel offers a range of amenities designed to enhance the travel experience of every visitor. With a focus on high standards of customer service and operational efficiency, the hotel prides itself on accommodating guests in a comfortable and professional environment, ensuring they feel valued and appreciated during their stay.

We are currently seeking a Front Desk Associate to join our dynamic team. This pivotal role involves being the first point of contact for guests... Show More

Job Requirements

High school diploma or equivalent
ability to work varying schedules including nights, weekends, and holidays
strong work ethic and self-initiative
ability to communicate effectively verbally and in writing
physical ability to work in a standard office environment
prolonged periods of sitting at a desk and working on a computer
occasional standing and walking throughout the workday
frequent fine motor skills for keyboarding, typing and using office equipment
occasional ability to stand, walk, bend, reach or carry items
ability to lift and/or move 10-25 pounds as needed
visual ability to read from computer screens and printed materials including close visual focus for extended periods and color differentiation
ability to hear and participate in conversations and meetings
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

High school diploma or equivalent
previous experience in hotel front desk or customer service preferred
strong communication skills, both verbal and written
proficiency in computer systems and office equipment
ability to multitask and work efficiently under pressure
excellent interpersonal and customer service skills
ability to work flexible schedules including nights, weekends, and holidays

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
assist in pre-registration and blocking of reservations when necessary
promptly, accurately and efficiently know how and where to post all charges
have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
review any reservations with special requests and work to block rooms accordingly
have knowledge of hotel rates, discounts and how to handle each
have working knowledge of reservations and procedures, including how to take same day reservations
know and follow cancellation procedures and relocation procedures when necessary

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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