Front Desk Agent - Hilton Garden Inn Austin Downtown

Austin, TX, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

employee recognition programs

flexible scheduling

Job Description

Our company is a well-established hotel committed to providing exceptional hospitality and memorable guest experiences. We pride ourselves on creating a welcoming environment where every guest feels valued and comfortable. As a part of the hospitality industry, our hotel operates with a dedicated team focused on service excellence, efficiency, and guest satisfaction. We continuously strive to deliver top-tier services, maintaining high standards of professionalism and attention to detail. Our team members are passionate about their roles and contribute to the warm and friendly atmosphere that distinguishes our establishment from others in the competitive hotel market.

We are currently se... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong work ethic and self-initiative
Availability to work varying schedules including nights, weekends, and holidays
Ability to communicate effectively with guests and team members
Basic computer skills including proficiency or willingness to learn front office systems
Reliable and punctual
Team player who enjoys contributing to a positive work environment

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency in using front office computer systems or willingness to learn
Basic knowledge of cash handling and accounting principles
Ability to work varying schedules including nights, weekends, and holidays

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Criteria

Experience

No experience required

Job Location

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