Front Desk Agent - Hampton Inn Phoenix Airport North

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Job Description

This job opportunity is with a reputable hotel known for its exceptional guest service and comfortable accommodations. The hotel prides itself on creating a welcoming environment where guests feel valued and cared for from the moment they arrive. As a part of the hospitality industry, the hotel emphasizes professionalism, efficiency, and a warm approach to service that caters to both business and leisure travelers. With a commitment to delivering high-quality experiences, the hotel continuously invests in staff training and development, ensuring the team is equipped to meet the diverse needs of its guests.

The role we are offeri... Show More

Job Requirements

Ability to work in a standard office environment
prolonged periods of sitting at a desk and working on a computer six to eight hours a day
occasional standing and walking throughout the workday
frequent fine motor skills required for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
ability to communicate effectively verbally and in writing
occasionally required to stand walk bend reach or carry items
ability to lift and or move 10 to 25 pounds as needed such as files and office supplies
visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
ability to hear and participate in conversations and meetings use phone and or headset
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

High work ethic and self-initiative
strong communication skills verbally and in writing
experience in customer service or hospitality preferred
ability to work varying schedules including nights weekends and holidays
ability to handle cash and financial transactions accurately
teamwork skills and a guest-oriented attitude

Job Duties

Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
assist in pre-registration and blocking of reservations when necessary
promptly accurately and efficiently know how and where to post all charges
have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
review any reservations with special requests and work to block rooms accordingly
have knowledge of hotel rates discounts and how to handle each
have working knowledge of reservations and procedures including how to take same day reservations and follow cancellation and relocation procedures when necessary

Job Criteria

Experience

No experience required

Job Location

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