Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary Life and AD&D Insurance
short-term disability insurance
accident insurance
critical illness insurance
401k with Employer Contribution
Paid Time Off
Employee Referral Program
hotel discounts
competitive salary
performance-based bonuses
Career growth opportunities
supportive work environment
Job Description
Hampton Inn Northeast-Fort Jackson, located at 1551 Barbara Dr., Columbia, SC 29223, is part of Maya Hotels, a distinguished leader in the hospitality industry. Maya Hotels represents a wide array of prestigious brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company is committed to delivering exceptional guest experiences through a blend of professional service, state-of-the-art facilities, and a welcoming atmosphere. Maya Hotels is recognized for its dedication to quality, service, and creating a positive environment for both guests and employees. With a focus on career growth and employee satisfaction, Maya Hotels provides its team members with opportunities to develop professionally while being part of a supportive and dynamic workplace. From competitive salaries and performance-based bonuses to comprehensive benefits and career advancement opportunities, Maya Hotels offers a fulfilling employment experience for those passionate about hospitality.
The Front Desk Agent/Guest Service Representative role at Hampton Inn Northeast-Fort Jackson is a vital position that embodies the spirit of hospitality and customer service. As the first point of contact for guests, the Front Desk Agent plays a key role in ensuring that each guest’s stay is pleasant and memorable. This role requires a professional and friendly demeanor, the ability to multitask in a fast-paced environment, and a passion for providing excellent service. The agent will greet guests warmly, handle reservations and check-ins/check-outs efficiently, and resolve any issues that arise during the guest’s stay. Additionally, the Front Desk Agent collaborates closely with other hotel departments to maintain a smooth and seamless operation.
Beyond guest interaction, this position involves administrative duties such as managing cash and credit transactions, maintaining the front desk area, and compiling daily reports on occupancy and revenue. The agent is also responsible for adhering to safety and security protocols, ensuring a secure environment for guests and staff. Working with Maya Hotels offers the chance to grow your hospitality career while being part of a renowned hotel management group that values quality, integrity, and teamwork. This is a full-time position that offers a competitive salary along with an excellent benefits package, including medical, dental, vision insurance, 401K with employer contribution, paid time off, and more. If you are customer-oriented, adaptable, and enthusiastic about being part of a respected hospitality group, this role presents a fantastic career opportunity.
The Front Desk Agent/Guest Service Representative role at Hampton Inn Northeast-Fort Jackson is a vital position that embodies the spirit of hospitality and customer service. As the first point of contact for guests, the Front Desk Agent plays a key role in ensuring that each guest’s stay is pleasant and memorable. This role requires a professional and friendly demeanor, the ability to multitask in a fast-paced environment, and a passion for providing excellent service. The agent will greet guests warmly, handle reservations and check-ins/check-outs efficiently, and resolve any issues that arise during the guest’s stay. Additionally, the Front Desk Agent collaborates closely with other hotel departments to maintain a smooth and seamless operation.
Beyond guest interaction, this position involves administrative duties such as managing cash and credit transactions, maintaining the front desk area, and compiling daily reports on occupancy and revenue. The agent is also responsible for adhering to safety and security protocols, ensuring a secure environment for guests and staff. Working with Maya Hotels offers the chance to grow your hospitality career while being part of a renowned hotel management group that values quality, integrity, and teamwork. This is a full-time position that offers a competitive salary along with an excellent benefits package, including medical, dental, vision insurance, 401K with employer contribution, paid time off, and more. If you are customer-oriented, adaptable, and enthusiastic about being part of a respected hospitality group, this role presents a fantastic career opportunity.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- handle guest complaints and resolve issues promptly to ensure guest satisfaction
- manage hotel reservations, ensuring accuracy in the booking process
- process online and phone reservations, verify guest details, and assign rooms based on preferences
- stay informed on room availability, rates, and special promotions to provide accurate information to guests
- work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- keep the front desk area clean, organized, and stocked with necessary supplies
- handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- respond to emergency situations such as medical incidents or fire alarms by following established procedures
- work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- communicate effectively with team members to share information and resolve issues
- participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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