Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Employee Referral Program
hotel discounts
Paid Time Off
performance bonuses
Career growth opportunities
supportive work environment
Job Description
Hilton Garden Inn Steele Creek located at 4936 Trojan Dr., Charlotte, NC 28278, is part of the reputable Maya Hotels family. Maya Hotels is a well-established leader in hospitality management, proudly representing a diverse portfolio of respected hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This network of hotels is dedicated to delivering exceptional guest experiences while fostering a welcoming and supportive work environment for its employees. Maya Hotels prides itself on its commitment to excellence and continuous growth, providing ample career advancement opportunities within the hospitality industry.
The Front Desk Agent/Guest Service Representative role at Hilton Garden Inn Steele Creek is a pivotal position that serves as the first point of contact for all guests. It offers candidates an opportunity to be part of a dynamic, customer-focused team within a fast-paced hotel environment. In this role, individuals are expected to display a professional demeanor and friendly attitude to create a warm and memorable guest experience. The position requires interacting closely with guests to address inquiries, handle reservations, manage check-ins and check-outs, resolve complaints, and promote hotel services and amenities effectively. This entry-level hospitality position is ideally suited for candidates passionate about delivering excellent customer service and eager to develop their careers in a supportive corporate structure.
Front Desk Agents are essential in maintaining smooth communication and coordination between various hotel departments such as housekeeping, maintenance, and management to ensure guest satisfaction. Critical responsibilities include accurately processing reservations, managing financial transactions, maintaining front desk organization, and adhering to safety and security protocols. Candidates will enhance their skills through ongoing training and team collaboration in a role that values attention to detail, multitasking, and the ability to handle challenging guest interactions tactfully and efficiently.
Maya Hotels values work-life balance and supports its team with competitive salaries, performance-based bonuses, retirement savings plans with employer contribution, and comprehensive insurance packages, including medical, dental, and vision. The company emphasizes employee well-being with paid time off and various perks like referral bonuses and staff discounts. The inclusive culture at Maya Hotels encourages diversity and equal opportunity employment, ensuring a welcoming environment for all individuals.
Joining Maya Hotels as a Front Desk Agent means being part of an innovative and growth-oriented hospitality brand with a broad presence and commitment to career progression. This role invites those who are detail-oriented, adaptable, and passionate about creating positive experiences for guests every day to apply and take the next step in their hospitality career.
The Front Desk Agent/Guest Service Representative role at Hilton Garden Inn Steele Creek is a pivotal position that serves as the first point of contact for all guests. It offers candidates an opportunity to be part of a dynamic, customer-focused team within a fast-paced hotel environment. In this role, individuals are expected to display a professional demeanor and friendly attitude to create a warm and memorable guest experience. The position requires interacting closely with guests to address inquiries, handle reservations, manage check-ins and check-outs, resolve complaints, and promote hotel services and amenities effectively. This entry-level hospitality position is ideally suited for candidates passionate about delivering excellent customer service and eager to develop their careers in a supportive corporate structure.
Front Desk Agents are essential in maintaining smooth communication and coordination between various hotel departments such as housekeeping, maintenance, and management to ensure guest satisfaction. Critical responsibilities include accurately processing reservations, managing financial transactions, maintaining front desk organization, and adhering to safety and security protocols. Candidates will enhance their skills through ongoing training and team collaboration in a role that values attention to detail, multitasking, and the ability to handle challenging guest interactions tactfully and efficiently.
Maya Hotels values work-life balance and supports its team with competitive salaries, performance-based bonuses, retirement savings plans with employer contribution, and comprehensive insurance packages, including medical, dental, and vision. The company emphasizes employee well-being with paid time off and various perks like referral bonuses and staff discounts. The inclusive culture at Maya Hotels encourages diversity and equal opportunity employment, ensuring a welcoming environment for all individuals.
Joining Maya Hotels as a Front Desk Agent means being part of an innovative and growth-oriented hospitality brand with a broad presence and commitment to career progression. This role invites those who are detail-oriented, adaptable, and passionate about creating positive experiences for guests every day to apply and take the next step in their hospitality career.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts, including evenings, weekends, and holidays
- ability to stand for extended periods of time
- frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
- ability lifting items up to 25lbs as needed
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills to engage with guests in a professional manner
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- handle guest complaints and resolve issues promptly to ensure guest satisfaction
- manage hotel reservations, ensuring accuracy in the booking process
- process online and phone reservations, verify guest details, and assign rooms based on preferences
- stay informed on room availability, rates, and special promotions to provide accurate information to guests
- work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- keep the front desk area clean, organized, and stocked with necessary supplies
- handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- respond to emergency situations such as medical incidents or fire alarms by following established procedures
- work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- communicate effectively with team members to share information and resolve issues
- participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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