Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary life insurance
retirement savings plan
employee perks
Paid Time Off
performance-based bonuses
Career growth opportunities
supportive work environment
Job Description
Hampton Inn & Suites Charlotte-Arrowood, located at 9110 Southern Pine Blvd., Charlotte, NC, is part of the esteemed Maya Hotels family, a leader in the hospitality industry renowned for its commitment to exceptional guest experiences. Maya Hotels proudly represents a diverse portfolio of well-recognized hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This affiliation underscores the company’s dedication to providing top-tier service, a welcoming atmosphere, and a culture of excellence throughout its properties.
Maya Hotels operates with a strong focus on building a supportive and friendly work environment that fosters career growth and offers employees the unique opportunity to work across multiple respected hotel brands. The company values driven, customer-oriented professionals who possess a passion for hospitality and a commitment to surpassing guest expectations. The Hampton Inn & Suites Charlotte-Arrowood location invites candidates to join their team as a Front Desk Agent/Guest Service Representative, a vital role that acts as the first point of contact for guests. This position is crucial in establishing a memorable and positive experience from the moment guests arrive.
The Front Desk Agent/Guest Service Representative at Maya Hotels is responsible for delivering professional, courteous, and efficient service in a dynamic and fast-paced environment. The ideal candidate will not only greet guests warmly but also assist with their inquiries, accommodate special requests, and provide detailed information about hotel amenities and local attractions. Handling reservations, maintaining accurate guest records, and resolving any concerns or complaints promptly are key parts of this role. Beyond guest interaction, the position involves collaboration with various hotel departments such as housekeeping and maintenance to ensure seamless operations and guest satisfaction.
Maya Hotels supports its employees with a comprehensive benefits package, including medical, dental, and vision insurance, along with life insurance fully paid by the employer. Additional voluntary insurance options, retirement savings plans with employer contributions, and employee perks such as referral programs and hotel discounts add to the appeal of working within this reputable company. Moreover, Maya Hotels promotes work-life balance with paid time off and encourages professional growth through training programs and career advancement opportunities.
By choosing a career at Hampton Inn & Suites Charlotte-Arrowood with Maya Hotels, applicants are not only stepping into a role within a welcoming team but are also joining a company passionate about the hospitality industry and committed to employee success. This position offers a competitive salary with performance-based bonuses, emphasizing the value placed on staff contributions and dedication. Now is an excellent time for enthusiastic and capable candidates to apply and embark on a rewarding career journey with Maya Hotels.
Maya Hotels operates with a strong focus on building a supportive and friendly work environment that fosters career growth and offers employees the unique opportunity to work across multiple respected hotel brands. The company values driven, customer-oriented professionals who possess a passion for hospitality and a commitment to surpassing guest expectations. The Hampton Inn & Suites Charlotte-Arrowood location invites candidates to join their team as a Front Desk Agent/Guest Service Representative, a vital role that acts as the first point of contact for guests. This position is crucial in establishing a memorable and positive experience from the moment guests arrive.
The Front Desk Agent/Guest Service Representative at Maya Hotels is responsible for delivering professional, courteous, and efficient service in a dynamic and fast-paced environment. The ideal candidate will not only greet guests warmly but also assist with their inquiries, accommodate special requests, and provide detailed information about hotel amenities and local attractions. Handling reservations, maintaining accurate guest records, and resolving any concerns or complaints promptly are key parts of this role. Beyond guest interaction, the position involves collaboration with various hotel departments such as housekeeping and maintenance to ensure seamless operations and guest satisfaction.
Maya Hotels supports its employees with a comprehensive benefits package, including medical, dental, and vision insurance, along with life insurance fully paid by the employer. Additional voluntary insurance options, retirement savings plans with employer contributions, and employee perks such as referral programs and hotel discounts add to the appeal of working within this reputable company. Moreover, Maya Hotels promotes work-life balance with paid time off and encourages professional growth through training programs and career advancement opportunities.
By choosing a career at Hampton Inn & Suites Charlotte-Arrowood with Maya Hotels, applicants are not only stepping into a role within a welcoming team but are also joining a company passionate about the hospitality industry and committed to employee success. This position offers a competitive salary with performance-based bonuses, emphasizing the value placed on staff contributions and dedication. Now is an excellent time for enthusiastic and capable candidates to apply and embark on a rewarding career journey with Maya Hotels.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- additional education in hospitality is a plus
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills to engage with guests in a professional manner
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- handle guest complaints and resolve issues promptly to ensure guest satisfaction
- manage hotel reservations, ensuring accuracy in the booking process
- process online and phone reservations, verify guest details, and assign rooms based on preferences
- stay informed on room availability, rates, and special promotions to provide accurate information to guests
- work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- keep the front desk area clean, organized, and stocked with necessary supplies
- handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- respond to emergency situations such as medical incidents or fire alarms by following established procedures
- work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- communicate effectively with team members to share information and resolve issues
- participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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