Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary life insurance
401k Retirement Plan
Employee Referral Program
hotel discounts
Paid Time Off
Performance bonus
Career growth opportunities
supportive work environment
Job Description
Hilton Garden Inn Steele Creek, located at 4936 Trojan Dr., Charlotte, NC 28278, is part of the renowned Maya Hotels family. Maya Hotels is a prominent and respected hospitality company known for representing multiple top hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company prides itself on delivering exceptional guest experiences through friendly, professional service and a supportive work environment. Maya Hotels is committed to fostering growth and career development opportunities for its team members, making it a leading name in the hospitality sector.
We are seeking a motivated and customer-oriented Front Desk Agent/Guest Service Representative to join the Hilton Garden Inn Steele Creek team. This role is essential as the first point of contact for guests, where professionalism, friendliness, and efficiency are paramount. The Front Desk Agent will be responsible for greeting guests warmly, managing reservations accurately, and ensuring a seamless check-in and check-out process. This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a passion for delivering outstanding hospitality.
As a Front Desk Agent with Maya Hotels, you will have the opportunity to work with one of the most respected hospitality groups in the industry. The role offers a competitive salary paired with performance-based bonuses, ensuring that your hard work is rewarded. Additionally, the position includes a comprehensive benefits package designed to support your health, well-being, and work-life balance. You'll gain valuable experience handling guest requests, resolving complaints, and coordinating with various hotel departments to create a memorable guest experience.
The job not only requires strong customer service skills but also demands attention to detail, proficiency in reservation software, and cash handling experience. Flexibility to work different shifts, including evenings, weekends, and holidays, is necessary to meet the dynamic needs of the hotel. Physical requirements include the ability to stand for extended periods and the capability to lift items weighing up to 25 pounds.
Joining Maya Hotels means becoming part of a team that values diversity and inclusion, ensuring equal opportunities for all employees. The company encourages a collaborative culture and provides ongoing training to enhance skills and knowledge. If you are looking to advance your career in hospitality with a company known for excellence and brand diversity, applying for the Front Desk Agent/Guest Service Representative role at Hilton Garden Inn Steele Creek is an excellent step forward.
We are seeking a motivated and customer-oriented Front Desk Agent/Guest Service Representative to join the Hilton Garden Inn Steele Creek team. This role is essential as the first point of contact for guests, where professionalism, friendliness, and efficiency are paramount. The Front Desk Agent will be responsible for greeting guests warmly, managing reservations accurately, and ensuring a seamless check-in and check-out process. This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a passion for delivering outstanding hospitality.
As a Front Desk Agent with Maya Hotels, you will have the opportunity to work with one of the most respected hospitality groups in the industry. The role offers a competitive salary paired with performance-based bonuses, ensuring that your hard work is rewarded. Additionally, the position includes a comprehensive benefits package designed to support your health, well-being, and work-life balance. You'll gain valuable experience handling guest requests, resolving complaints, and coordinating with various hotel departments to create a memorable guest experience.
The job not only requires strong customer service skills but also demands attention to detail, proficiency in reservation software, and cash handling experience. Flexibility to work different shifts, including evenings, weekends, and holidays, is necessary to meet the dynamic needs of the hotel. Physical requirements include the ability to stand for extended periods and the capability to lift items weighing up to 25 pounds.
Joining Maya Hotels means becoming part of a team that values diversity and inclusion, ensuring equal opportunities for all employees. The company encourages a collaborative culture and provides ongoing training to enhance skills and knowledge. If you are looking to advance your career in hospitality with a company known for excellence and brand diversity, applying for the Front Desk Agent/Guest Service Representative role at Hilton Garden Inn Steele Creek is an excellent step forward.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts including evenings, weekends, and holidays
- ability to stand for extended periods of time
- frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
- ability lifting items up to 25lbs as needed
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service, hospitality, or hotel front desk operations preferred
- strong interpersonal and verbal communication skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems, hotel reservation software, and basic accounting principles
- familiarity with handling payments, processing transactions, and balancing a cash drawer
- ability to work various shifts including evenings, weekends, and holidays
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- handle guest complaints and resolve issues promptly to ensure guest satisfaction
- manage hotel reservations, ensuring accuracy in the booking process
- process online and phone reservations, verify guest details, and assign rooms based on preferences
- stay informed on room availability, rates, and special promotions to provide accurate information to guests
- work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- keep the front desk area clean, organized, and stocked with necessary supplies
- handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- respond to emergency situations such as medical incidents or fire alarms by following established procedures
- work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- communicate effectively with team members to share information and resolve issues
- participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
