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Front Desk Agent / Guest Service Representative
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $18.50
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
This position is within the hospitality industry, specifically at a hotel setting that prides itself on delivering exceptional guest experiences with professionalism, efficiency, and warmth. Hotels operate as full-service establishments, often incorporating lodging, dining, and entertainment facilities, catering to travelers ranging from business professionals to tourists. This role is essential in crafting an overall positive guest experience starting from the very first interaction at check-in through to their departure at check-out.
The primary responsibility involves guest interaction duties such as greeting, registering, and assigning rooms while respecting guest privacy and hotel security protocols. The role demands a courteous and professio... Show More
The primary responsibility involves guest interaction duties such as greeting, registering, and assigning rooms while respecting guest privacy and hotel security protocols. The role demands a courteous and professio... Show More
Job Requirements
- HS Diploma or equivalent
- Minimum 3 months hospitality general office accounts receivable or customer service experience
- Ability to speak and hear in English
- Close and distance vision
- Frequent sitting walking and standing
- Ability to lift and carry 6-25 lbs
- Frequent use of manual dexterity and motor skills
- Ability to stand for long periods
- Willingness to work overtime and irregular hours
- Ability to communicate clearly and listen carefully
Job Qualifications
- HS Diploma or equivalent
- Minimum 3 months hospitality general office accounts receivable or customer service experience
- Ability to speak and hear in English
- Effective communication skills with diverse individuals
- Ability to multitask and switch between activities quickly
- Proficient in operating switchboard or computer keyboard
- Strong personal judgment and information giving skills
Job Duties
- Greet register and assign rooms to guests
- Issue room keys and escort instructions without announcing room numbers
- Answer inquiries regarding hotel services and local amenities
- Keep records of room availability and guest accounts
- Make confirm and cancel reservations
- Compute bills collect payment and make change
- Post charges for room food liquor or telephone
- Date-stamp sort and rack incoming mail and messages
- Transmit and receive messages using telephone fax and switchboard
- Enforce hotel credit policies and account for all cash deposits
- Greet guests in a friendly and warm manner
- Lead assigned employees in the absence of the Supervisor
- Assign work and ensure proper employee performance
- Make restaurant transportation or entertainment reservations
- Deposit guests valuables in hotel safe or safe-deposit box
- Order complimentary flowers or champagne for special guests
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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