Front Desk Agent - Full-Time

St. George, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

401k

Paid Time Off

Employee dining room

Exclusive resort discounts

Complimentary employee hotel stay program

Job Description

Black Desert Resort is a luxurious hospitality establishment situated amidst the breathtaking red rock landscapes of Southern Utah. Known for its ultra-premium experience, the resort embodies an exceptional blend of natural beauty and high-end amenities, catering to discerning guests who seek both relaxation and adventure. This resort offers a sanctuary where guests can enjoy premium lodging, exquisite dining, and a multitude of recreational activities that celebrate the unique cultural and geographical essence of the region. As a prominent name in Utah's hospitality sector, Black Desert Resort emphasizes impeccable service, ensuring that each guest's stay is memorable and personalized to the highest standards.

The Front Desk / Guest Service Agent role at Black Desert Resort is a cornerstone of the guest experience. Functioning as the primary liaison between the resort and its guests, this position holds significant responsibility in creating welcoming and seamless interactions from arrival through departure. The agent’s duties encompass greeting guests warmly, managing check-ins and check-outs efficiently, handling reservation inquiries, coordinating internal communications, and facilitating telecommunication services via the resort's PBX system. This full-time, year-round opportunity offers a competitive hourly wage ranging from $16 to $17, reflecting the resort's commitment to attracting talented individuals passionate about hospitality.

Working as a Front Desk / Guest Service Agent demands not only administrative skill and technological acuity but also exceptional interpersonal abilities. Agents must exhibit patience, empathy, and a genuine passion for service, ensuring that each guest feels valued and supported throughout their stay. The dynamic nature of the role requires multi-tasking efficiency, attention to detail, and professional demeanor to handle complex guest requests and interactions with grace and precision.

This position offers a vibrant work environment within a team dedicated to excellence in service. Employees at Black Desert Resort benefit from a suite of competitive benefits including health insurance, 401K with company match, paid time off, access to an employee dining room, and exclusive discounts at the resort. Additionally, staff enjoy a complimentary employee hotel stay program, further enhancing their connection to the resort experience and culture.

Candidates interested in joining Black Desert Resort will find ample opportunities for professional growth and career advancement within the broader hospitality industry. The resort supports its employees through ongoing training, encouraging their development as hospitality professionals who can contribute meaningfully to the team's success and the satisfaction of its guests. This role is ideal for individuals who aspire to build a rewarding career in a luxury resort setting and are prepared to take on varied responsibilities with enthusiasm and dedication.

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in front desk guest services or customer service
Knowledge of property management systems preferred
Excellent communication skills both verbal and written
Ability to multitask effectively and manage time efficiently
Professional and courteous demeanor
Ability to work under pressure in a busy environment
Flexible availability including weekends evenings holidays and special events
Basic proficiency in computer skills including Microsoft Office
Valid Utah Drivers License with a clean driving record

Job Qualifications

1+ year of front desk guest services or customer service experience preferably in a luxury or resort environment
Familiarity with property management systems PMS such as OPERA or similar platforms preferred
Excellent verbal and written communication skills
Strong multitasking abilities and high attention to detail
Professional appearance and demeanor
Ability to maintain composure in a fast-paced environment and remain solution-focused
Availability to work a flexible schedule including weekends evenings holidays and special events
Proficient in basic computer applications including Microsoft Office Suite
Utah Drivers License with acceeptable driving record

Job Duties

Warmly greet guests upon arrival using their name to personalize each interaction
Efficiently process check-ins and check-outs following resort procedures and service protocols
Provide detailed information about resort amenities local attractions and services
Handle reservation bookings modifications and cancellations with accuracy and professionalism
Maintain accurate guest records and ensure confidentiality of personal information
Respond promptly to guest inquiries concerns or issues with poise empathy and a solutions-oriented approach
Process payments billing inquiries and ensure financial accuracy
Operate the resort's PBX system including managing incoming outgoing calls and transferring calls to appropriate departments
Provide telecommunication services such as wake-up calls voicemail assistance and message handling
Serve as the first point of contact for guests over the phone delivering efficient and courteous service
Maintain internal communication systems delivering prompt and accurate messages to both guests and staff
Work collaboratively with the concierge housekeeping maintenance and food and beverage teams to ensure a seamless guest experience