Front Desk Agent - Full Time

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

wellness programs

day-one medical coverage

401(k) matching

Annual performance bonus

Paid Time Off

Job Description

PENN Entertainment is a dynamic leader in the gaming and entertainment industry, known for providing exciting experiences to customers through its portfolio of casinos, racetracks, and online gaming platforms. Committed to delivering exceptional service, PENN Entertainment prides itself on fostering a vibrant work environment where employees thrive professionally and personally. The company emphasizes a culture where fun, teamwork, and innovation are not only encouraged but are essential components of everyday operations. Employees here are part of a diverse and enthusiastic community dedicated to enhancing the guest experience by ensuring every visit is memorable and enjoyable.

This career opportunity at PENN Entertainment is geared towards individuals who are passionate about delivering superior customer service in fast-paced settings. The role is essential in maintaining the company’s high standards for hospitality and operational compliance. As a team member, you will engage with guests directly, ensuring smooth transactions and adherence to regulatory requirements. This position offers a competitive base salary within a structured range, reflective of the individual’s relevant knowledge, skills, and experience. The compensation package also includes access to a comprehensive Total Rewards program featuring wellness initiatives, medical coverage starting from day one, 401(k) matching, annual performance bonuses, and paid time off that grows with tenure.

The role involves responsibilities critical to customer satisfaction and operational excellence. You will manage guest check-ins and check-outs, handle monetary transactions accurately including cash and credit card payments, and ensure all postings and corrections are balanced correctly at the end of each shift. You will also prepare cash turn-in sheets and assist with record-keeping and reporting related to marketing efforts and management requests. In this role, providing courteous and friendly service to both guests and staff members is paramount. You will be expected to work various shifts, including nights, weekends, and holidays, to meet business demands, reflecting the dynamic nature of the gaming environment.

Joining PENN Entertainment means becoming part of a company that not only values your contributions but also invests in your growth and development. Through ongoing support and learning opportunities, you will have the chance to expand your career possibilities within an industry that is both exhilarating and rewarding. This role is ideal for individuals who possess strong computer and customer service skills, attention to detail, and a flexible attitude towards scheduling. If you thrive in engaging with people, solving problems independently, and maintaining high operational standards, this is a career path with significant potential in one of the most exciting entertainment sectors available.

Job Requirements

Must be at least 18 years of age
Minimum of 6 months to 1 year computer experience
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Employee must be able to qualify for licenses and permits required by federal, state and local regulations
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push and pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Job Qualifications

Minimum of 6 months to 1 year computer experience
Experience with LMS preferred
Exceptional customer service focus including attention to producing quality results
Ability to read and communicate verbally in English
Written communication skills in English may also be required
Ability to add, subtract, multiply, and divide
Ability to perform these operations using units of American money and weight measurement
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Employee must be able to qualify for licenses and permits required by federal, state and local regulations

Job Duties

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management
Responsible for sign-in and sign-out of individual bank
Check guests in upon arrival
Collect proper cash and/or credit card
Post room charges, paid outs and corrections
Check guests out upon departure
Balance posting at the end of the shift
Prepare a correct and complete cash turn-in sheet
Maintain informational records as assigned for marketing
Prepare reports as requested
Must provide courteous and friendly service to all staff and guests
Perform related duties as requested