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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This hotel is a vibrant and welcoming establishment committed to providing outstanding hospitality and comfort to all its guests. Known for its warm ambiance and impeccable service, it prides itself on creating memorable experiences for travelers whether they are visiting for business or leisure. With a focus on high standards of customer service and guest satisfaction, the hotel offers a variety of amenities designed to cater to the diverse needs of its clientele. The team is dedicated to maintaining a clean, safe, and inviting environment, ensuring that every guest feels valued and appreciated throughout their stay.
The role... Show More
The role... Show More
Job Requirements
- At least one-year front desk experience as guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- High school diploma or GED
- Ability to stand for most of the shift
- Ability to lift up to 25 pounds
- Willingness to work flexible hours including nights and weekends
- Strong communication skills
Job Qualifications
- At least one-year front desk experience as guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- High school diploma or GED
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Ability to remain calm while under pressure
- Ability to work cohesively as part of a team
Job Duties
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Answer phones and transfer calls accordingly
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms
- Stock and maintain gift shop area clean
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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