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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Teledoc service
Pet insurance
Tuition Reimbursement
Paid Time Off
401k Match
hotel discounts
Job Description
Embassy Suites Orlando Sunset Walk, located in the vibrant city of Kissimmee, Florida, is an exceptional full-service hotel renowned for its modern amenities and welcoming atmosphere. As part of the acclaimed Hilton brand, Embassy Suites Orlando Sunset Walk stands out for its commitment to delivering outstanding guest service and providing a memorable hospitality experience. Guests enjoy spacious suites designed for comfort, contemporary facilities including excellent dining options, and proximity to world-class attractions. The hotel caters to leisure and business travelers seeking a mix of convenience, luxury, and family-friendly experiences in one dynamic destination.
At Embassy Suites Orlando Sunset W... Show More
At Embassy Suites Orlando Sunset W... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service preferably in hospitality
- excellent communication skills
- previous cash handling experience
- strong problem-solving abilities
- proficiency with computer systems and hotel software
- ability to multitask and stay organized
- availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- excellent communication and interpersonal skills
- previous cash handling experience required
- strong problem-solving abilities and the ability to remain calm under pressure
- proficiency in computer systems and knowledge of hotel property management software
- outstanding organizational and multitasking skills
- availability to work flexible schedules, including evenings, weekends, and holidays
- high School diploma or equivalent
Job Duties
- Provide exceptional customer service, creating a positive first impression for guests
- efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- collaborate with other departments to ensure seamless guest experiences
- maintain a clean and organized front desk area
- handle cash and credit card transactions accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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