Front Desk Agent- Full-Time

Embassy Suites Orlando Sunset Walk, located in the vibrant city of Kissimmee, Florida, is an exceptional full-service hotel renowned for its modern amenities and welcoming atmosphere. As part of the acclaimed Hilton brand, Embassy Suites Orlando Sunset Walk stands out for its commitment to delivering outstanding guest service and providing a memorable hospitality experience. Guests enjoy spacious suites designed for comfort, contemporary facilities including excellent dining options, and proximity to world-class attractions. The hotel caters to leisure and business travelers seeking a mix of convenience, luxury, and family-friendly experiences in one dynamic destination.

At Embassy Suites Orlando Sunset Walk, the team is dedicated to creating an environment where both guests and employees feel valued and appreciated. The hotel embraces innovation in hospitality while maintaining the warmth and personalized service that define the Hilton experience. Working here means joining a dynamic workplace infused with the energy of a vibrant tourist location, offering unique opportunities for career growth across diverse departments such as front desk, housekeeping, food and beverage, event planning, and more.

The Front Desk Agent role at Embassy Suites Orlando Sunset Walk is pivotal in shaping guests' first and lasting impressions. The ideal candidate is a friendly, outgoing professional passionate about hospitality and committed to delivering exceptional customer experiences from check-in to check-out. This position requires someone who thrives in a fast-paced, guest-centric environment, showcasing strong communication skills, problem-solving abilities, and a proactive approach to guest satisfaction.

The Front Desk Agent acts as the welcoming face of the hotel, responsible for accurately and efficiently managing guest arrivals, departures, and inquiries. This role also involves supporting guests by offering helpful information about local attractions, dining options, and hotel amenities, ensuring that each guest’s stay is as comfortable and enjoyable as possible. Collaboration with other hotel departments is essential to maintain seamless operations and provide a cohesive guest experience.

Embarking on a career as a Front Desk Agent at Embassy Suites Orlando Sunset Walk places you within the esteemed Davidson Hospitality Group, an award-winning hospitality management company known for its entrepreneurial spirit and dedication to service excellence. Davidson Hospitality manages a broad portfolio of hotels, restaurants, and entertainment venues, fostering a culture of ownership and personalized service backed by extensive industry expertise.

This is a salaried, full-time position that plays a critical role in ensuring the success and reputation of the hotel. The Front Desk Agent benefits from a supportive work environment that encourages professional development and offers competitive compensation. Joining this team means becoming part of a workplace culture that values diversity, equity, and inclusion, proudly supporting minorities, females, veterans, individuals with disabilities, and all gender identities and sexual orientations.

Embassy Suites Orlando Sunset Walk and Davidson Hospitality Group provide a rich benefits package designed to enhance the well-being and work-life balance of their employees. These include multiple tiers of medical coverage, dental and vision insurance, 24/7 telehealth services, pet insurance, tuition reimbursement, generous paid time off, and 401K matching, among others. The company emphasizes a drug-free workplace and requires pre-employment drug testing and background checks, reflecting its commitment to safety and integrity.

Working as a Front Desk Agent at Embassy Suites Orlando Sunset Walk is more than just a job; it is a chance to join a hospitality revolution where your efforts help redefine the standard of service experienced by guests, clients, and colleagues alike. If you have a passion for hospitality, excellent communication skills, and a desire to work in a dynamic and rewarding environment, this opportunity is for you. Apply now to be a vital part of a team that values your contribution and supports your growth in the exciting city of Kissimmee, Florida.