Front Desk Agent - Full Time

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $17.75 - $18.75

Work Schedule

Weekend Shifts

Night Shifts

Job Description

Our establishment is a well-regarded hotel committed to providing exceptional guest services and unforgettable experiences. As a reputable player in the hospitality industry, we pride ourselves on maintaining a warm and welcoming atmosphere for every guest who walks through our doors. We are dedicated to offering superior comfort, convenience, and personalized attention, ensuring that our clientele enjoys a memorable stay every time. Our team is composed of passionate professionals who prioritize guest satisfaction and excel in delivering high-quality services in a dynamic and fast-paced environment. We operate a front office system that is integral to our day-to-day operations, supporting smooth check-in and check-out processes, effective reservation management, and accurate financial transactions. Employment with our hotel provides an hourly wage ranging from $17.75 to $18.75, reflecting our commitment to rewarding the valuable contributions of our dedicated staff.

The Front Desk Associate will play a critical role in shaping the first and last impressions of our guests. This full-time role involves professional, friendly, and efficient communication with guests, handling all facets of the front office operations. The successful candidate will expertly manage check-ins and check-outs, assist with reservation pre-registration and room blocking, and accurately post charges using our front office systems. Familiarity with the hotel's rates, discounts, and cancellation protocols is essential to ensuring seamless service delivery. Cash handling skills are necessary as the role includes receiving various payment forms and managing change accurately. Attention to detail and knowledge of booking procedures, including handling same-day reservations and special guest requests, will contribute significantly to operational effectiveness. This position demands a high work ethic, self-initiative, and the capacity to thrive within a team-oriented environment that strives to provide superior guest experiences. It also requires working flexible hours, including nights, weekends, and holidays, to meet the needs of our diverse clientele. Ultimately, this role is pivotal in reinforcing our hotel's reputation for excellence and guest satisfaction, offering an excellent opportunity for individuals passionate about hospitality and customer service to advance their careers in a supportive and engaging workplace.

Job Requirements

High school diploma or equivalent
Ability to work varying schedules including nights, weekends, and holidays
Strong communication skills
Ability to handle cash and credit card transactions accurately
Capacity to perform physical tasks such as sitting for prolonged periods, standing, walking, bending, reaching, and lifting 10-25 pounds
Ability to operate office equipment and computer systems
Visual and auditory ability to perform job functions
Willingness to receive reasonable accommodations for disabilities if needed

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Proficient in computer systems related to hotel front office operations
Strong communication skills, both verbal and written
Excellent organizational and multitasking abilities
Ability to maintain composure under pressure
Familiarity with cash handling procedures
Experience in hospitality or hotel environment is an advantage
Ability to work in a team environment and demonstrate self-initiative

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
should be able to take reservations in approximately 2 minutes
know and follow cancellation procedures and relocation procedures when necessary