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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Workplace flexibility
Job Description
Mid-Continent Hospitality is a well-established hospitality management company known for operating hotels with a focus on delivering exceptional guest experiences through attentive and personalized service. The company upholds high standards in all aspects of hotel operations, emphasizing professional presentation, safety, and efficiency to ensure customers receive outstanding hospitality during every interaction. As an organization committed to excellence, Mid-Continent Hospitality continuously strives to maximize room revenue and occupancy through strategic management and exceptional customer care. With a strong reputation in the hospitality industry, Mid-Continent Hospitality values its employees and fosters an environment that supports teamwork, professional growth, and guest satisfaction.
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Job Requirements
- High school diploma or equivalent required
- college coursework in related field helpful
- experience in hotel or hospitality industry helpful
- ability to stand for entire shift
- ability to lift up to 20 pounds occasionally and up to 10 pounds frequently
- strong multitasking and problem-solving abilities
- ability to maintain composure under stress
- effective communication and listening skills
- positive attitude and customer service orientation
Job Qualifications
- High school diploma or equivalent
- college coursework in related field helpful
- prior experience in hotel or related hospitality field helpful
- strong customer service and communication skills
- ability to multitask and problem solve
- familiarity with hospitality terminology and operational procedures
- knowledge of emergency protocols
- ability to work well under pressure
- positive and upbeat personality
- attention to detail
Job Duties
- Greet and register guests
- provide outstanding guest service during their stay
- settle guest accounts upon departure
- manage reservations including making and modifying bookings
- operate hotel operator and handle concierge duties
- respond efficiently to guest requests and inquiries
- maintain telephone switchboard operations according to company standards
- communicate effectively with guests and team members
- ensure compliance with company policies and credit procedures
- assist with emergency procedures as necessary
- operate Front Desk computer systems proficiently
- uphold personal appearance and uniform standards
- perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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