FRONT DESK AGENT FT PM

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and hospitality excellence. With a rich legacy of providing superior accommodations, innovative services, and a welcoming atmosphere, Marriott operates one of the largest and most respected hotel franchises worldwide. The company prides itself on maintaining high standards of professionalism, courtesy, and efficiency that ensure every guest interaction is positive and memorable. Marriott's brand reputation is built on principles of integrity, teamwork, and an upbeat attitude, making it an employer of choice for those passionate about hospitality and customer service.
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Job Requirements

Cash handling and banking procedures
Working knowledge of MARSHA and PMS
Handle mail and messages properly and on a confidential basis
Knowledge of safe-deposit box procedures
Ability to deal with the public in a professional and courteous manner
Ability to communicate with managers, supervisors, and fellow associates
Knowledge of English and local language
Ability to handle conflict situations in a professional manner

Job Qualifications

Guest-focused personality
Ability to meet the standards of appearance
Self-controlled disposition
Honesty and integrity
Upbeat, positive attitude
Ability to work within a team
Display hospitality skills
Computer competency
High school diploma

Job Duties

Be well groomed and conform to the hotel's dress code
Be at work on time in proper uniform, including name tag
Handle all duties according to hotel policies, procedures, internal rules and standards
Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
Perform guest registration and room assignment accommodating special requests of all guests
Be knowledgeable about Marriott Rewards, and other frequent traveler programs
Know how to follow all hospitality guidelines
Answer phones according to the standards of proper etiquette and as fast as possible (no more than three rings)
Ensure the cleanliness of the front desk and back office area at all times
Assist all guests in problems and questions as required
Assist fellow associates in their jobs to ensure that all jobs are done on time
Be flexible in regard to work schedule
Use your PMS password with discretion
log off the terminal when leaving the area
Have knowledge about the city, the local area and attractions to provide the guests with all requested information
Ensure proper credit when checking out guests and provide the guests with a zero balance invoice
Handle late charges according to the procedure
Bank out at the end of the shift by following the blind drop procedures strictly
The front desk manager will always verify the shift closing and enter the drop in the system
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured
Report any unusual occurrences or request to the manager
At all times strive to represent Marriott in the most professional manner
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask
Focus your total attention to the guests
Be familiar with AM and PM checklists to ensure smooth daily operations
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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