Front Desk Agent (FT)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Up to $17.13
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Work Schedule

Flexible
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Benefits

Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Davidson Hospitality Group is a distinguished full-service hospitality management company widely recognized for overseeing a diverse portfolio of hotels, restaurants, dining, and entertainment venues across the United States. As a trusted partner and preferred operator for some of the industry's most prestigious brands including Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson Hospitality Group combines an entrepreneurial spirit with an owners' mentality to deliver exceptional personalized service. This unique approach blends the agility and attention to detail of a small company with the expertise and experience of a large organization, creating an environment where both guests and team members thrive. The company is organized into four specialized verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group, each focused on delivering superior value to owners, guests, and employees. Davidson's rich heritage is rooted in providing outstanding hospitality experiences while also fostering a supportive, inclusive, and rewarding workplace for its team members. With a comprehensive benefits program designed to support the well-being and personal growth of its staff, Davidson Hospitality Group stands as a leader in the hospitality industry committed to excellence in all facets of its operations.

Join Davidson Hospitality Group as a Front Desk Agent and become an essential part of a vibrant team dedicated to creating memorable guest experiences in an energetic and fast-paced hospitality setting. In this role, you will be the welcoming face of the hotel, responsible for greeting guests warmly and ensuring a smooth check-in and check-out process. Your role extends beyond administrative tasks; you will provide guests with valuable information about hotel amenities and local attractions, respond promptly to inquiries, resolve issues with professionalism, and coordinate effectively with other departments to meet guest needs. This position requires high energy, enthusiasm, and a genuine passion for hospitality, as you play a pivotal role in shaping the first and lasting impressions guests have of the hotel. The ideal candidate thrives under pressure, exhibits exceptional communication skills, and possesses a strong desire to exceed guest expectations. Davidson Hospitality Group fosters a culture that values its employees, offering opportunities for career advancement and professional development within a dynamic industry. This is not just a job but a chance to join a team where hospitality is a calling, and every interaction creates an opportunity to make a difference. Apply today to embark on a fulfilling career journey where your skills and dedication will be valued and rewarded.

Job Requirements

  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service preferred
  • Knowledge of hotel or resort operations a plus

Job Qualifications

  • High school diploma or equivalent
  • Prior cash handling experience
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service
  • Knowledge of hotel or resort operations

Job Duties

  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail
  • Provide information about hotel facilities, services, and local attractions
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner
  • Process guest payments and maintain accurate records
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience
  • Maintain the cleanliness and organization of the front desk area
  • Assist in administrative tasks, such as answering phone calls and handling reservations

Job Criteria

Experience

No experience required


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