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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Pacific Hospitality Group is a distinguished company in the hospitality industry, known for its strong commitment to delivering exceptional experiences along with sustainable growth. As a family-focused company, Pacific Hospitality Group operates with an owner/operator approach, which means they not only provide outstanding service to guests but also maintain a strong sense of responsibility toward investors and team members. The company is recognized for its long-termholds on properties, which support business growth and professional development for its employees. Emphasizing core values such as integrity, compliance, customer focus, humility, and respect, the company aims to enrich lives through memorable guest experiences,... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- basic math competency
- basic computer literacy
- ability to handle multiple tasks simultaneously
- availability to work flexible hours including weekends and holidays
- physical ability to perform job duties such as standing for extended periods
- capability to comply with safety and PPE requirements
- ability to understand and comply with company policies and procedures
- commitment to providing exceptional customer service
Job Qualifications
- Guest service or customer service experience desired
- excellent customer service and communication skills
- ability to perform basic math such as addition, subtraction, multiplication, and division
- basic computer skills for data entry and information interpretation
- attention to detail
- problem-solving skills
- ability to remain calm and alert during busy or emergency situations
- proficiency in English (spoken, read, written)
- proficiency in another language is a plus
- ability to work independently and as part of a team
Job Duties
- Welcome guests by greeting them enthusiastically and professionally
- answer questions and provide information about hotel and amenities
- register hotel guests by confirming room requirements and verifying pre-registration
- assign rooms and issue door key cards
- establish guest credit by verifying credit cards or cash
- seek revenue maximization opportunities
- direct guests to rooms using a hotel map
- call bellperson as needed
- effectively deal with internal and external customers with patience, tact, and diplomacy
- collect accurate information and resolve conflicts
- keep supervisors informed of problems or safety issues
- communicate with other departments to fulfill guest needs
- maintain hotel records by entering required data
- perform guest accounting functions
- collect hotel revenue and run necessary reports
- maintain accuracy of cash banks and balance funds
- resolve guest complaints within scope of authority or refer to management
- notify supervisors and security of unusual events
- report problems like intoxication or disruptive behavior to management
- follow safety policies and procedures including proper use of personal protective equipment
- report defective or lost equipment
- ensure compliance with hazardous materials program
- report to work on time and regularly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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