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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.30 - $24.00
Work Schedule
Flexible
Night Shifts
Benefits
competitive pay
commuter benefit
Medical insurance
Dental Insurance
Vision Insurance
401k
employer match
Paid holidays
Paid vacation time
Success share bonus
Wyndham discount
Volunteer program
Tuition Reimbursement Program
Learning and development opportunities
Employee Referral Program
Employee assistance program
Job Description
Reside Seattle Downtown is a franchised location of Wyndham Hotels & Resorts, situated in the vibrant city of Seattle, Washington. Wyndham is a globally recognized hospitality brand renowned for providing guests with comfortable and quality accommodations, exceptional service, and a welcoming environment. This particular property operates independently under the Wyndham franchise model, offering travelers a unique blend of the trusted Wyndham brand with local charm and personalized guest experience. Seattle, being a bustling metropolis known for its diverse culture, technology hubs, and scenic views, attracts visitors from all around the world, making this location a prime destination for both leisure... Show More
Job Requirements
- High school diploma or equivalent
- one year of experience in a hotel front office or related field preferred
- computer proficiency required
- strong customer service skills
- ability to work various shifts including overnights
- excellent communication skills
- basic arithmetic proficiency
- problem-solving abilities
- professional demeanor
- ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality or a related field preferred
- one year of experience in a hotel front office or related field preferred, overnight auditing experience a plus
- computer proficiency required
- experience with front office or property management systems preferred
- customer service experience strongly preferred
- excellent verbal and written communication skills
- strong attention to detail and accuracy in handling financial transactions
- ability to prioritize tasks and work independently or as part of a team
- proficiency in basic arithmetic and comfort with financial data
- problem-solving and critical thinking skills
- professional appearance and demeanor consistent with company standards
- ability to maintain confidentiality of sensitive information
- willingness to cross-train and assist in other operational areas as needed
Job Duties
- Greet, welcome, and assist guests in a friendly and professional manner throughout their stay
- handle all check-ins, checkouts, and reservation processes accurately and efficiently
- reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data
- review and compile management reports, guest billings, and ledger transactions in a timely manner
- respond promptly to guest inquiries regarding services, facilities, and local attractions
- maintain proper operation of front desk systems and ensure adherence to property standards
- follow all cash handling, credit, and audit procedures in accordance with company policies
- maintain a clean and organized work area and ensure front desk and lobby standards are met
- attend all required meetings and training sessions, maintaining compliance with Reside standards
- support porterage and guest service functions when needed to exceed customer expectations
- communicate effectively with all departments to ensure guest satisfaction and operational efficiency
- report maintenance issues or safety hazards to the supervisor promptly
- perform other duties as assigned by management
- support customer arrivals, requests, or service resolutions by assisting with porterage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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