Front Desk Agent (Franchise)

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.30 - $24.00

Work Schedule

Flexible

Night Shifts

Benefits

competitive pay

commuter benefit

Medical insurance

Dental Insurance

Vision Insurance

401k

employer match

Paid holidays

Paid vacation time

Success share bonus

Wyndham discount

Volunteer program

Tuition Reimbursement Program

Learning and development opportunities

Employee Referral Program

Employee assistance program

Job Description

Reside Seattle Downtown is a franchised location of Wyndham Hotels & Resorts, situated in the vibrant city of Seattle, Washington. Wyndham is a globally recognized hospitality brand renowned for providing guests with comfortable and quality accommodations, exceptional service, and a welcoming environment. This particular property operates independently under the Wyndham franchise model, offering travelers a unique blend of the trusted Wyndham brand with local charm and personalized guest experience. Seattle, being a bustling metropolis known for its diverse culture, technology hubs, and scenic views, attracts visitors from all around the world, making this location a prime destination for both leisure and business travelers.

The Front Desk Agent position at Reside Seattle Downtown is a full-time role that promises an engaging work environment where team members play a crucial role in shaping the guest experience. This role offers competitive pay ranging from $21.30 to $24.00 per hour, reflecting the property’s commitment to valuing its employees. The Front Desk Agent acts as the primary point of contact for guests, ensuring that their check-in, stay, and checkout processes are handled with professionalism, efficiency, and warmth. The role demands excellent communication and organizational skills, along with the ability to adapt to varying shifts, including overnight hours.

As part of their responsibilities, Front Desk Agents manage billing accuracy, reconcile financial transactions, maintain front desk system operations, and contribute to maximizing room occupancy and revenue. Attention to detail, the ability to multitask, and a problem-solving mindset are essential to succeed in this position. The agent also supports other operational areas as needed, including porterage services, thereby directly influencing guest satisfaction and overall hotel performance.

Beyond operational duties, the role fosters a collaborative environment, requiring close communication with various hotel departments to ensure smooth guest services and immediate resolution of issues such as maintenance or safety concerns. Reside Seattle Downtown places a strong emphasis on continuous learning and compliance with Wyndham franchise standards, encouraging employees to participate in training sessions and development opportunities.

This opportunity is ideal for individuals who possess a passion for customer service, demonstrate reliability, and wish to grow within the hospitality industry. The hotel encourages a team-oriented culture and provides various benefits to support employee well-being and career progress, making it an excellent choice for those seeking long-term professional growth in a dynamic and supportive setting.

Job Requirements

High school diploma or equivalent
one year of experience in a hotel front office or related field preferred
computer proficiency required
strong customer service skills
ability to work various shifts including overnights
excellent communication skills
basic arithmetic proficiency
problem-solving abilities
professional demeanor
ability to maintain confidentiality

Job Qualifications

High school diploma or equivalent
college coursework in hospitality or a related field preferred
one year of experience in a hotel front office or related field preferred, overnight auditing experience a plus
computer proficiency required
experience with front office or property management systems preferred
customer service experience strongly preferred
excellent verbal and written communication skills
strong attention to detail and accuracy in handling financial transactions
ability to prioritize tasks and work independently or as part of a team
proficiency in basic arithmetic and comfort with financial data
problem-solving and critical thinking skills
professional appearance and demeanor consistent with company standards
ability to maintain confidentiality of sensitive information
willingness to cross-train and assist in other operational areas as needed

Job Duties

Greet, welcome, and assist guests in a friendly and professional manner throughout their stay
handle all check-ins, checkouts, and reservation processes accurately and efficiently
reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data
review and compile management reports, guest billings, and ledger transactions in a timely manner
respond promptly to guest inquiries regarding services, facilities, and local attractions
maintain proper operation of front desk systems and ensure adherence to property standards
follow all cash handling, credit, and audit procedures in accordance with company policies
maintain a clean and organized work area and ensure front desk and lobby standards are met
attend all required meetings and training sessions, maintaining compliance with Reside standards
support porterage and guest service functions when needed to exceed customer expectations
communicate effectively with all departments to ensure guest satisfaction and operational efficiency
report maintenance issues or safety hazards to the supervisor promptly
perform other duties as assigned by management
support customer arrivals, requests, or service resolutions by assisting with porterage