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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Employee Discounts
flexible schedule
Paid Time Off
Job Description
This position is offered by a reputable hotel known for delivering exceptional hospitality and superior guest experiences. The hotel prides itself on maintaining a welcoming atmosphere and providing outstanding service to all guests throughout their stay. It upholds high standards of professionalism and cleanliness, with a focus on creating memorable visits for every guest.
As a Front Desk Agent, you will be the face of the hotel, representing the establishment to guests from check-in through check-out. Your role is pivotal in ensuring guests feel valued, comfortable, and satisfied by delivering seamless customer service. This position requires close collaboration with ... Show More
As a Front Desk Agent, you will be the face of the hotel, representing the establishment to guests from check-in through check-out. Your role is pivotal in ensuring guests feel valued, comfortable, and satisfied by delivering seamless customer service. This position requires close collaboration with ... Show More
Job Requirements
- high school diploma or equivalent
- previous hotel-related experience preferred
- excellent interpersonal skills
- ability to communicate professionally with guests and staff
- knowledge of local area and events
- understanding of proper payment methods
- proficiency in securing guest information
- ability to learn safety and emergency procedures
- skilled in front office equipment
- knowledge of telephone etiquette
- willingness to work flexible schedules including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- previous hotel-related experience preferred
- excellent interpersonal skills and a warm demeanor
- ability to communicate with public, hotel staff and management professionally
- knowledge of surrounding areas and local events
- ability to understand and adhere to proper payment methods
- able to properly secure guest information
- ability to learn safety, emergency and accident prevention policies and procedures
- skilled in the use of front office equipment
- knowledge of proper telephone etiquette
- ability to work a flexible schedule including weekends, holidays, and overnight
Job Duties
- maintains an inventory of vacancies, reservations and room assignments
- possesses a working knowledge of the reservations department
- takes same day reservations and future reservations when necessary
- knows cancellation procedures
- knows room locations, types of rooms available, and room rates
- registers arriving guests and assigns rooms
- coordinates room status updates with housekeeping
- coordinates guest room maintenance work
- uses persuasive selling techniques to promote rooms and other services
- knows daily hotel activities and meetings
- reports unusual occurrences to manager
- manages and resolves guest complaints
- processes guest check-outs and handles monetary transactions
- maintains customers' privacy
- maintains a professional appearance and demeanor
- communicates pertinent information to colleagues and department heads
- responsible for neat and orderly workspace
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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