Front Desk Agent (Evenings and Overnight)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.25 - $16.75
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Work Schedule

Flexible
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Benefits

Health Insurance
401k
Paid Time Off
Professional Development
employee recognition
promotional opportunities
flexible schedule

Job Description

Hospitality Management Corporation (HMC) is a Dallas-based privately held company specializing in providing tailored management solutions and hospitality industry services designed to meet the unique requirements of each client. With a strong commitment to integrity, honesty, and transparent communication, HMC has built a reputation as a leader in the hospitality management sector. The corporation's core values highlight professionalism, innovation, flexibility, and a consistent focus on delivering measurable results, making it a preferred employer and partner for businesses and professionals alike.

At HMC, the belief that a company’s strength resides in its team drives a positive and supportive work culture. Employees are encouraged by leadership to challenge themselves, supported by comprehensive resources aimed at fostering personal and professional growth. The emphasis on collaboration, teamwork, and mutual respect ensures that team members thrive in an environment that rewards effort and achievement.

Currently, HMC is hiring a Front Desk Agent to join the team at the Super 8 of Lincoln, Nebraska. This role offers a unique opportunity to become an integral part of a well-established hospitality brand while working with a company that values its employees' contributions. The position is tailored for candidates who enjoy engaging with guests, providing outstanding customer service, and supporting hotel operations in a dynamic environment.

As a Front Desk Agent, the successful candidate will be the first point of contact for guests, responsible for providing a welcoming atmosphere and efficient service. Key responsibilities include greeting guests during check-in and check-out processes, managing room reservations and cancellations, and assisting guests with inquiries about hotel amenities and local attractions. Handling guest concerns with professionalism and tact is a critical element of the role, ensuring that every visitor leaves with a positive impression.

This role demands strong organizational skills to maintain accurate guest records and manage room key inventory, alongside supporting daily front desk operations. Given its customer-facing nature, the Front Desk Agent position offers excellent experience in hospitality management and an opportunity to develop valuable interpersonal skills.

HMC distinguishes itself by creating a fun and rewarding workplace culture. Employees benefit from a comprehensive benefits package, including an industry-leading 401(k) plan, and promotional pathways within the expanding company. For those seeking a fulfilling career in hospitality paired with professional growth opportunities, this role embodies those aspirations.

If you are motivated, able to handle multiple tasks efficiently, and seek a team-oriented work environment where your contributions are valued and rewarded, the Front Desk Agent position at Super 8 of Lincoln, NE presents an excellent career opportunity. HMC strongly supports equal employment opportunities, welcoming candidates from diverse backgrounds to apply and contribute to its continued success.

Job Requirements

  • Experience with an IHG branded hotel highly desired
  • be able to manage time effectively, complete required tasks on time
  • knowledge of and ability to operate computer equipment and the reservations system

Job Qualifications

  • High school diploma or equivalent
  • stable work history
  • strong understanding of Microsoft Office products (Excel, Word, Outlook)
  • effective communication skills
  • ability to maintain composure under pressure
  • problem-solving skills
  • team player

Job Duties

  • Greet guests and manage check-ins and check-outs
  • handle reservations, cancellations, and room assignments
  • assist guests with questions, directions, and local recommendations
  • address and resolve guest concerns professionally
  • maintain accurate guest records and room key inventory
  • support front desk operations as needed

Job Criteria

Experience

Mid Level (3-7 years)


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