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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
flexible schedule
Job Description
Embassy Suites Charleston Historic is a distinguished hotel located in Charleston, known for its commitment to delivering exceptional guest experiences in a historic and charming setting. As part of the globally recognized Hilton portfolio, the hotel benefits from Hilton's long-established reputation for hospitality excellence, offering guests luxurious accommodations combined with modern amenities. Embassy Suites Charleston Historic stands out with its unique blend of historic ambiance and contemporary comfort, catering to both business and leisure travelers seeking an outstanding stay in one of America’s most cherished cities. The hotel offers spacious suites designed to provide guests with a comfortable and memorable... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Ability to use a computer and relevant software
- Excellent communication skills
- Ability to work flexible shifts including evenings, weekends and holidays
- Strong attention to detail
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Proficiency with computers and hotel management software
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of point-of-sale systems
- Friendly and professional demeanor
- Problem-solving skills and ability to handle guest complaints effectively
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room or has a bell person accompany them
- Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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