Front Desk Agent - Embassy Suites Charleston Historic

North Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

flexible schedule

Job Description

Embassy Suites Charleston Historic is a distinguished hotel located in Charleston, known for its commitment to delivering exceptional guest experiences in a historic and charming setting. As part of the globally recognized Hilton portfolio, the hotel benefits from Hilton's long-established reputation for hospitality excellence, offering guests luxurious accommodations combined with modern amenities. Embassy Suites Charleston Historic stands out with its unique blend of historic ambiance and contemporary comfort, catering to both business and leisure travelers seeking an outstanding stay in one of America’s most cherished cities. The hotel offers spacious suites designed to provide guests with a comfortable and memorable experience, emphasizing superior service and attention to detail.

The Front Desk Agent role at Embassy Suites Charleston Historic is a pivotal position centered on creating a welcoming and seamless experience for guests from the moment they step into the hotel. This role involves greeting and registering guests, managing check-out procedures, and providing comprehensive information about the hotel and local attractions. The Front Desk Agent serves as the hotel's face to guests, aiming to uphold and enhance the hotel's reputation by ensuring guests feel valued and supported throughout their stay. The responsibilities include processing reservations, handling guest inquiries, and delivering exceptional customer service with professionalism and a friendly demeanor.

Working as a Front Desk Agent at Embassy Suites Charleston Historic means joining a team that prioritizes quality, customer focus, and teamwork, reflecting Hilton’s core values such as hospitality, integrity, leadership, and ownership. The position demands excellent communication skills, problem-solving abilities, and a genuine passion for providing outstanding service. The role offers a dynamic work environment where employees interact with guests from diverse backgrounds and contribute significantly to memorable guest experiences. Employees are supported by ongoing training and development opportunities to enhance their skills and advance their careers within the Hilton organization.

The Front Desk Agent position is an excellent opportunity for individuals looking to build a career in hospitality with a reputable and globally recognized brand. The role may involve variable shifts, including evenings, weekends, and holidays, reflective of the hospitality industry's nature. Compensation is competitive within the industry and often includes potential benefits such as health insurance, paid time off, and employee discounts, aligning with Hilton’s commitment to employee well-being and engagement. Overall, this position offers both personal and professional growth opportunities for those dedicated to delivering exceptional service in a vibrant, guest-focused environment.

Job Requirements

High school diploma or equivalent
Experience in customer service or hospitality preferred
Ability to use a computer and relevant software
Excellent communication skills
Ability to work flexible shifts including evenings, weekends and holidays
Strong attention to detail
Professional appearance and demeanor

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Proficiency with computers and hotel management software
Strong communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Knowledge of point-of-sale systems
Friendly and professional demeanor
Problem-solving skills and ability to handle guest complaints effectively

Job Duties

Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room or has a bell person accompany them
Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests