Front Desk Agent - Centennial (PT)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $17.13
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
Vision Insurance
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Centennial Hotel is a premier hotel located in the bustling heart of downtown Spokane. Known for its elegant design and exceptional service, the hotel offers guests a unique and luxurious experience in one of the city’s most vibrant districts. As part of the hospitality industry, The Centennial Hotel prides itself on fostering a dynamic and thriving work environment that attracts individuals passionate about creating memorable guest experiences. The hotel features a vast array of employment opportunities across various departments including guest services, food and beverage, events, and more, ensuring a diverse and rewarding career path for its team members. With a commitment to teamwork, professionalism, and exceptional guest care, the hotel cultivates a welcoming and inclusive atmosphere where employees are empowered to develop their skills and advance their careers.

Currently, The Centennial Hotel is seeking a Front Desk Agent to join its energetic team. This part-time position, with a salary of $17.13 per hour, offers an excellent opportunity for individuals eager to develop their hospitality careers. The role of the Front Desk Agent is pivotal in delivering outstanding first impressions and overall guest satisfaction. The ideal candidate will be the warm and friendly face welcoming guests, facilitating smooth check-in and check-out processes, and providing important information about the hotel’s amenities and local attractions. Additionally, the Front Desk Agent will handle guest inquiries and resolve issues with efficiency and professionalism, playing a crucial role in ensuring that every guest’s stay is comfortable and enjoyable. This position requires someone with excellent communication and multitasking skills who can thrive in a fast-paced environment and maintain high energy throughout their shift. The Centennial Hotel values problem-solving abilities and prior experience in customer service or hotel operations, although new candidates with a passion for hospitality are welcome. Joining The Centennial Hotel allows individuals to be part of a respected name in Spokane’s hospitality sector and to contribute to an enhanced guest experience while growing their career in a supportive workplace. This role is perfect for someone seeking a fulfilling job within a reputed hotel, offering rewarding interactions with guests and opportunities for professional growth.

Job Requirements

  • High school diploma or equivalent
  • prior cash handling experience
  • excellent communication skills
  • computer proficiency
  • flexibility to work weekends and holidays
  • problem-solving ability
  • multitasking skills
  • customer service experience preferred
  • knowledge of hotel or resort operations a plus

Job Qualifications

  • High school diploma or equivalent
  • prior cash handling experience
  • exceptional communication skills
  • very good computer skills
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving skills
  • ability to multitask and work in a fast-paced environment
  • experience in customer service preferred
  • knowledge of hotel or resort operations is a plus

Job Duties

  • Greet and welcome guests with a warm and friendly attitude
  • efficiently handle check-in and check-out procedures ensuring accuracy
  • provide information about hotel facilities, services, and local attractions
  • respond to guest inquiries and resolve issues or complaints promptly and professionally
  • process guest payments and maintain accurate records
  • coordinate with other departments to fulfill guest requests and ensure seamless guest experience
  • maintain cleanliness and organization of the front desk area
  • assist in administrative tasks such as answering phone calls and handling reservations

Job Criteria

Experience

No experience required


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