Front Desk Agent - Candlewood Suites Santa Maria

Santa Maria, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.50

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Candlewood Suites Santa Maria is part of the Candlewood Suites brand, a well-known extended stay hotel chain operated under the InterContinental Hotels Group (IHG). This hotel offers a comfortable and welcoming environment for both business and leisure travelers, providing amenities designed for longer stays, such as fully equipped kitchens and spacious suites. Situated in Santa Maria, California, the hotel aims to deliver quality service and convenience to its guests by blending the comforts of home with the conveniences of a reputable hotel chain. As a brand, Candlewood Suites emphasizes customer satisfaction and a home-like atmosphere, with a focus on hospitality and guest service excellence. The organization prides itself on maintaining high standards of cleanliness, safety, and guest engagement, ensuring all visitors enjoy a pleasant and memorable stay.

The Front Desk Supervisor role at Candlewood Suites Santa Maria is a pivotal position responsible for representing the hotel to guests at all stages of their stay. This role demands a proactive and sales-minded professional who can seamlessly manage guest check-ins and check-outs, handle reservations, and coordinate closely with housekeeping and maintenance teams to ensure that room statuses are accurate and guest requests are fulfilled promptly. The supervisor is entrusted with maintaining front desk operations, safeguarding guest information, and upholding credit and cash handling procedures. This includes verifying guests' payment methods and managing safe deposit box access. The role involves both supervisory duties and hands-on front desk responsibilities, making it essential for the candidate to possess strong organizational skills, customer service acumen, and an ability to foster a welcoming atmosphere.

This position requires the Front Desk Supervisor to have a thorough understanding of room locations, rates, availability, and hotel services. The ability to use suggestive selling techniques to promote rooms and other hotel services is crucial for driving revenue. Additionally, the supervisor must ensure all staff are apprised of daily activities, meetings, and any unusual occurrences. This job offers the opportunity to work in a dynamic hotel environment where flexibility in scheduling is necessary due to business demands. Overall, this role is designed for an experienced hospitality professional ready to take on supervisory responsibilities while enhancing guest experiences through efficient front desk management and excellent communication skills.

Job Requirements

High school diploma or higher level education
minimum 3 years hotel front office experience including at least 1 year in a supervisory role
strong customer service orientation
excellent communication skills
familiarity with hotel front office systems
ability to manage cash handling and credit checking procedures
leadership capability
flexibility to work varied shifts
knowledge of safety and emergency procedures

Job Qualifications

High school diploma or higher level education
3 years hotel front office experience with a minimum of 1 year at the supervisory level
strong customer service skills
excellent communication and interpersonal abilities
knowledge of front office and reservation systems
ability to handle cash and credit transactions accurately
leadership and team management experience
proficiency in using front office equipment
ability to work flexible shifts depending on business needs

Job Duties

Registers guests and assigns rooms
accommodates special requests whenever possible
assists in pre-registration and blocking of rooms for reservations
thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures
understands room status and room status tracking
knows room locations, types of rooms available, and room rates
uses suggestive selling techniques to sell rooms and to promote other services of the hotel
coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
possesses a working knowledge of the reservations department
takes same day reservations and future reservations when necessary
knows cancellation procedures
files room key cards
knows how to use front office equipment
processes guest check-outs
follows procedures for issuing and closing safe deposit boxes used by guests
uses proper telephone etiquette
uses proper mail, package, and message handling procedures
reads and initials the pass-on log and bulletin board daily
is aware of daily activities and meetings taking place in the hotel
attends department meetings
coordinates guest room maintenance work with the engineering and maintenance division
reports any unusual occurrences or requests to the manager or assistant manager
knows all safety and emergency procedures
is aware of accident prevention policies
maintains the cleanliness and neatness of the front desk area
understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts
follows all Lotus Management Inc policies and procedures and Brand Standards