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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
This position is offered by a resort recognized for its commitment to delivering exceptional guest experiences in a luxurious and welcoming environment. The resort is a premier hospitality destination that combines upscale amenities, attentive service, and a relaxing atmosphere to ensure the satisfaction and comfort of every visitor. Renowned in the hospitality industry for maintaining high standards of guest relations, it invites professionals who are passionate about service excellence to join its dedicated team. The environment is dynamic and fast-paced, suitable for individuals who thrive in service-oriented settings and take pride in enhancing guest experiences through personalized interactions and smooth... Show More
Job Requirements
- Professional demeanor appropriate for a resort environment
- One year experience in a hotel or resort front desk position
- Outstanding guest service skills
- Able to handle a multitude of tasks in an ever-changing environment
- Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests
- Experience with cash handling, including but not limited to guidelines set forth regarding PCI compliance
- Able to communicate in the English language
- Willing to work flexible schedules including holidays and weekends
- Proficient in performing multiple tasks
- Previous knowledge of PMS system preferred, including Opera or similar programs
- Must be physically fit to stand for long periods, walk, reach, bend and lift, pull, push items up to 50 pounds
Job Qualifications
- High school diploma or GED, or degree in a hospitality related major
- One year experience in a hotel or resort front desk position
- Outstanding guest service skills
- Experience with cash handling including PCI compliance guidelines
- Effective listening and communication skills
- Proficient in software programs such as Microsoft Office (Word, Excel, Outlook)
- Previous knowledge of PMS system preferred including Opera or similar programs
Job Duties
- Approach all encounters with guests and associates in a professional and personalized manner
- Responsible for providing prompt, yet personal service at times of check-in and check-out
- Assist management in applying credit and guest billing policies
- Resolve all guest concerns to conclusion and guest satisfaction, collaborating with other departments when necessary
- Always maintain a professional and high-quality service-oriented environment
- Maintain the confidentiality of all guest information, convention group schedules, pertinent resort data, and the security of high-profile guests in accordance with hotel operating standards
- Build rapport with VIP guests and distinguished visitors, follow up calls, encourage feedback throughout guests’ stay
- Offer to handle special arrangements during guest stays
- coordinate future visits
- Maintain database of guest preferences and special dates
- Actively participate in training related to the Front Desk
- Complete projects in a timely manner as required by the Front Office leaders (Guest Experience Manager or Front Office Manager)
- Perform any other reasonable duties as required by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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