Front Desk Agent at Marriott Fort Lauderdale North
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
employee hotel rates
Job Description
Fort Lauderdale Marriott North is a distinguished hotel located in the vibrant city of Fort Lauderdale, Florida. Boasting 315 guest rooms, expansive meeting spaces totaling 11,774 square feet, and an in-house restaurant, this property caters to both leisure and business travelers. Operated under the umbrella of Pyramid Global Hospitality, the hotel upholds a commitment to excellence, service, and employee well-being. Pyramid Global Hospitality, known for overseeing over 230 properties worldwide, is dedicated to fostering a 'People First' culture. This culture emphasizes inclusivity, diversity, and career development, ensuring that all employees feel valued and supported. Their dedication is reflected in their comprehensive benefits packages, ongoing training programs, and employee-focused policies, making them a top employer in the hospitality industry.
The Front Desk Agent role at Fort Lauderdale Marriott North is an exciting opportunity for individuals who enjoy engaging with diverse guests from around the world. This position is perfect for those passionate about hospitality and eager to create memorable first impressions through excellent customer service. As the initial point of contact for guests, the Front Desk Agent plays a crucial role in setting the tone for the guest's stay by managing check-ins, addressing guest inquiries and concerns, and providing detailed information about hotel amenities and local attractions. With an hourly wage of $17, this regular, full-time position offers prospective employees a chance to grow within a world-class property. The role demands strong communication skills, the ability to work efficiently in a fast-paced environment, and a proactive attitude toward resolving issues gracefully and effectively. Joining the team means becoming part of a supportive work environment that values personal development, teamwork, and delivering outstanding guest experiences. The hotel also places a high priority on safety, requiring employees to be knowledgeable about emergency procedures and hotel policies.
The Front Desk Agent role at Fort Lauderdale Marriott North is an exciting opportunity for individuals who enjoy engaging with diverse guests from around the world. This position is perfect for those passionate about hospitality and eager to create memorable first impressions through excellent customer service. As the initial point of contact for guests, the Front Desk Agent plays a crucial role in setting the tone for the guest's stay by managing check-ins, addressing guest inquiries and concerns, and providing detailed information about hotel amenities and local attractions. With an hourly wage of $17, this regular, full-time position offers prospective employees a chance to grow within a world-class property. The role demands strong communication skills, the ability to work efficiently in a fast-paced environment, and a proactive attitude toward resolving issues gracefully and effectively. Joining the team means becoming part of a supportive work environment that values personal development, teamwork, and delivering outstanding guest experiences. The hotel also places a high priority on safety, requiring employees to be knowledgeable about emergency procedures and hotel policies.
Job Requirements
- High school diploma or equivalent
- previous hotel front desk experience desired
- ability to work various shifts including weekends and holidays
- strong communication skills
- proficiency in computer use
- ability to stand for prolonged periods
- outgoing and engaging personality
- ability to work efficiently under pressure
- knowledge of basic emergency procedures
Job Qualifications
- Hotel front desk agent experience desired
- Marriott experience preferred
- high school diploma or equivalent
- a strong desire to make an impact on other people
- an outgoing and engaging personality
- computer skills
- excellent verbal and written communication skills
- ability to work in a fast-paced setting
- ability to stand for the duration of the shift
- must be available to work various shifts including weekends and holidays
Job Duties
- Help guests discover their wanderlust experience
- provide exceptional customer service by being engaging and taking sincere interest
- check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- help to resolve problems and wow guests through recovery when things arent quite right
- promote and sell special hotel programs
- interact with hotel resort staff in a professional manner, assisting other departments with necessary information
- be knowledgeable of all emergency procedures and policies
- maintain house bank
- communicate all pertinent information to manager on duty
- follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- assist other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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