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Front Desk Agent at Fairfield Inn Winston Salem Downtown
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible work schedule
Paid Time Off
Employee Discounts
Health Insurance
Retirement Plan
Professional development opportunities
Job Description
Summit Hospitality Group is a prominent hospitality company known for its commitment to delivering exceptional guest experiences across a range of hotel properties. With a focus on quality service and operational excellence, Summit Hospitality Group has established itself as a reputable name in the hotel industry, partnering with well-known hotel brands to provide superior accommodations and customer service. The company emphasizes a guest-centric approach, ensuring that all visitors receive personalized and attentive care throughout their stay. Known for its dynamic work environment and dedication to employee growth, Summit Hospitality Group continually seeks talented individuals to join their team and contribute... Show More
Job Requirements
- Two (2) years previous experience as a front desk representative for a name brand hotel chain
- strong leadership skills
- excellent oral and written communication skills
- demonstrated planning and organizational ability
- able to prioritize and quickly change direction as needs arise
- working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
- able to diagnose and repair simple computer problems
- skilled in math and able to operate a 10 key by touch
Job Qualifications
- Two (2) years previous experience as a front desk representative for a name brand hotel chain
- strong leadership skills
- excellent oral and written communication skills
- demonstrated planning and organizational ability
- able to prioritize and quickly change direction as needs arise
- working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
- able to diagnose and repair simple computer problems
- skilled in math and able to operate a 10 key by touch
Job Duties
- Provide customer service to guests in an intelligent and professional manner
- run shift reports/journals from Front Office Systems
- prepare daily arrivals/departure reports with a strong focus on guest requests
- make corrections and adjustments and handle all computer problems that might occur throughout the shift
- review and correct discrepancies in the Front Desk System
- ensure complete guest satisfaction
- complete guest registration process
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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