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Front Desk Agent and or Night Auditor - Full Time & Part Time - Franchise
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Hilton team member travel benefits
Job Description
Our hotel is a proudly operated independent franchisee hotel associated with the well-known Hilton brand, offering guests a warm and professional hospitality experience. As a franchise-operated establishment, the hotel upholds rigorous standards to ensure guests receive excellent service and hospitality throughout their stay. The hotel values each member of its team and is dedicated to fostering a welcoming and supportive work environment that promotes growth, development, and job satisfaction. As part of the franchisee's team, employees benefit from the culture and professionalism often associated with Hilton, while enjoying the unique atmosphere of an independently owned hotel.
We are currently seeki... Show More
We are currently seeki... Show More
Job Requirements
- Ability to stand for extended periods of time
- Ability to lift up to 30 lbs
- Ability to move around the property and assist guests as needed
Job Qualifications
- Hotel experience preferred (front desk, night audit, or hospitality background strongly encouraged)
- Strong communication and problem-solving skills
- Basic computer skills and ability to learn hotel systems
- Ability to work independently with minimal supervision
- Reliable, punctual, and team-oriented
- Ability to multitask and stay organized
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Greet and check in/out guests in a professional and friendly manner
- Handle reservations, room assignments, and guest inquiries
- Process payments and maintain accurate records
- Respond promptly to guest needs and resolve concerns
- Maintain cleanliness and organization of the front desk area
- Deliver guest items such as linens, toiletries, etc. as needed
- Maintain a friendly, welcoming, and professional guest environment
- Effectively multitask in a fast-paced setting
- Perform nightly audit procedures and balance daily transactions
- Prepare financial and operational reports
- Ensure safety and security during overnight hours
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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