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Job Overview
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
The hiring establishment is a professional hotel dedicated to providing exceptional hospitality services to guests from around the world. This hotel prides itself on delivering a comfortable, welcoming atmosphere paired with top-notch amenities such as a pool, food and beverage facilities, laundry services, and various well-appointed room types designed to enhance the guest experience. With a strong commitment to customer satisfaction, the hotel fosters a guest-centric approach where every visitor is treated with care and respect to ensure an enjoyable stay. The organization values teamwork, efficiency, and a proactive attitude among its employees to uphold its reputation in the competitive... Show More
Job Requirements
- High school diploma preferred
- One year related customer service work experience
- Basic mathematical skills
- Computer skills
- Excellent interpersonal skills
- Ability to speak read and write English
- Knowledge of workplace safety procedures
Job Qualifications
- High school diploma preferred
- One year customer service experience
- Basic mathematical skills
- Proficient computer skills
- Excellent interpersonal skills
- Ability to speak read and write English
- Knowledge of workplace safety procedures
Job Duties
- Act as the ambassador of the hotel providing information to guests on all aspects of the hotel including pool location hours of F&B facility laundry location difference in room types and their offerings
- Review arriving reservations early in the shift checking for special requests and VIPs pre-assign rooms and pre-register groups
- Count cash drawer at beginning and end of shift prepare shift deposit accurately
- Maintain complete understanding of PMS and cash register operations
- Compare housekeepers report with folio log at beginning of PM shift or after housekeeping completion
- Enter wakeup calls record messages and receive mail for guests
- Record future reservations by phone or in person following standard procedures
- Handle complaints efficiently and courteously taking responsibility or notifying supervisor
- Post phone charges and any guest-incurred charges during shift
- File folios registration cards and reservation cards complete shift checklist
- Maintain fresh coffee in lobby at all times
- Answer telephone efficiently within three rings determine nature of call transfer to extension
- Report safety hazards or violations witnessed during duties
- Perform other duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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