Front Desk Agent ("Agente de Recepcion")

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $37,161.85 - $41,140.43

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement plans

Training and development programs

Uniform allowance

Job Description

Azul Hospitality is a renowned hospitality company dedicated to providing exceptional guest experiences through a commitment to professionalism, efficiency, and guest satisfaction. With a strong presence in the hotel industry, Azul Hospitality operates properties known for their quality service and attention to detail. The company prides itself on fostering a positive and welcoming environment for guests, ensuring that every interaction reflects their core values of hospitality and excellence. Azul Hospitality emphasizes staff training, operational standards, and a guest-centric approach that aligns with industry best practices and continuous improvement to maintain high standards.

The Front Desk Associate role at Azul H... Show More

Job Requirements

High school diploma or equivalent
prior experience in hospitality preferred
experience in a front desk or customer service role preferred
ability to stand and exert mobility for up to four hours
ability to lift up to 45 lbs
ability to operate office equipment such as computers and multi-line phones
good communication skills
basic computational skills
ability to deal with customers with tact and diplomacy
knowledge of Windows OS, MS Office, PMS, PBX, Key system, and POS
ability to work independently
strong attention to detail
excellent organizational skills

Job Qualifications

High school diploma or equivalent
experience in hospitality preferred
experience in front desk or customer service role preferred
good communication skills, verbal, written and electronic
basic computer skills including Windows OS, MS Office, PMS, PBX, Key system, and POS
strong organizational and customer relations skills
detail oriented
self-driven and able to work independently
strong issue resolution and analytical skills
good mathematical and computational ability

Job Duties

Greet and welcome guests upon arrival
execute the registration and checkout process at the front desk
accept payment for guests accounts, maintain a house bank and make accurate reports of receipts daily, cash checks, and exchange currency for guests
accurately handle cash transactions and balance a cash drawer
acknowledge rewards members and returning guests
take and manage guest bookings and upselling opportunities
review arrival reports and check special request reservations
attend all scheduled training and meetings
ensure awareness of special promotions, activities, VIPs, groups, and scheduled shuttles
follow safe work practices
adhere to privacy and security protocols
answer and transfer phone calls
coordinate with other departments to fulfill guest needs
answer inquiries about hotel policies and local attractions
maintain lobby cleanliness and organization
assist in booking reservations and handling mail and packages
perform other duties as assigned by management

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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