Front Desk Agent

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a renowned hotel management company committed to delivering exceptional guest experiences and maintaining high standards of quality in the hospitality industry. With a diverse portfolio of properties ranging from boutique hotels to large resorts, Driftwood focuses on creating welcoming environments where guests feel valued and cared for throughout their stay. The company prides itself on its commitment to diversity, inclusion, and providing equal opportunity employment in all its operations. Driftwood ensures its team members are well-equipped with the necessary tools, training, and support to excel in their roles and contribute meaningfully to the guest experience.
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Job Requirements

High school diploma or equivalent
prior hospitality experience preferred but not required
ability to stand and move throughout front office areas continuously
ability to lift up to 25 pounds
ability to perform occasional twisting, bending, stooping, reaching, standing and walking
frequent talking, hearing, seeing and smiling

Job Qualifications

Graduation from high school or equivalent
prior hospitality experience preferred
considerable skill in the use of a calculator and preparation of moderately complex mathematical calculations without error
ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
ability to read, listen and communicate effectively in English, both verbally and in writing
ability to access and accurately input information using a moderately complex computer system
hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Greet customers immediately with a friendly and sincere welcome
complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
code electronic keys, certificates, and coupons as appropriate
verify and imprint credit cards for authorization using electronic acceptance methods
handle cash, make change and balance assigned house bank
accept and record vouchers, travelers checks, and other forms of payment
perform accurate, moderately complex arithmetic functions using a calculator
post charges to guest rooms and house accounts using the computer
promptly answer the telephone using positive and clear English communication
input messages into the computer
retrieve messages and communicate the content to the guest
retrieve mail, small packages and facsimiles for customers as requested
close guest accounts at the time of check out and ensure guest satisfaction
field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications
adhere to all company policies and procedures
follow safety and security procedures and rules
report unsafe conditions to supervisor or manager
provide for a safe work environment by following all safety and security procedures and rules
maintain a neat, clean and well-groomed appearance as outlined in the team member handbook
assist other Front Desk Personnel when needed
perform any related duties as requested by supervisor or manager

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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