Front Desk Agent

Racine, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $28,980.70 - $33,145.90

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Professional development opportunities

friendly work environment

Job Description

Hotel Verdant, located at 500 Main Street, Racine, WI, is a distinguished hospitality establishment known for its commitment to excellence and guest satisfaction. As a prominent hotel in the region, Hotel Verdant prides itself on offering top-tier accommodations, amenities, and services that cater to both leisure and business travelers. With a focus on comfort, convenience, and exemplary customer service, Hotel Verdant has established itself as a preferred destination for visitors seeking a memorable stay in Racine.

The Front Desk Agent at Hotel Verdant plays a pivotal role in maintaining the hotel's reputation for outstanding guest experiences. This position is re... Show More

Job Requirements

High school diploma or general education degree (GED)
Six months to one year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to effectively present information and respond to questions from guests
Ability to solve practical problems and deal with various concrete variables
Ability to interpret instructions in written, oral, diagram, or schedule form
Ability to operate Property Management System, capture email, and use PBX system
Accountability for balancing daily shift bank
Ability to stand, walk, talk, hear regularly
Ability to use hands to handle objects and controls
Occasional lifting or moving up to 25 pounds
Specific vision abilities including ability to adjust focus
Ability to work in moderate noise environment
Reasonable accommodations may be made for individuals with disabilities

Job Qualifications

High school diploma or GED
Six months to one year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Effective communication skills to present information and respond to guest questions
Problem-solving skills to handle practical issues
Ability to operate Property Management System and PBX system
Strong organizational skills
Demonstrated quality customer service
Knowledge of hotel procedures and hospitality standards

Job Duties

Provide high level of customer service
Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
Check in and out hotel guests in a confident, professional, and friendly manner
Answer all phone calls promptly and knowledgeably with complete and accurate information
Complete all items on appropriate shift checklists by end of shift
Follow established key control policy
Ensure front desk employees are well presented
Ensure proper credit policies are followed and verify credit limit report
Submit all lost and found articles with completed reports
Be knowledgeable of area services, attractions, and events and assist with concierge services
Be knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank including cash, check, and credit card transactions
Monitor room availability throughout the day
Review daily selling status of the hotel using yield management system
Attend monthly department meetings
Perform other duties as directed by supervisor
Coordinate with other departments to ensure guest satisfaction

Job Location

You may be also interested in: