Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $28,980.70 - $33,145.90
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Professional development opportunities
friendly work environment
Job Description
Hotel Verdant, located at 500 Main Street, Racine, WI, is a distinguished hospitality establishment known for its commitment to excellence and guest satisfaction. As a prominent hotel in the region, Hotel Verdant prides itself on offering top-tier accommodations, amenities, and services that cater to both leisure and business travelers. With a focus on comfort, convenience, and exemplary customer service, Hotel Verdant has established itself as a preferred destination for visitors seeking a memorable stay in Racine.Show More
The Front Desk Agent at Hotel Verdant plays a pivotal role in maintaining the hotel's reputation for outstanding guest experiences. This position is responsible for providing quality guest services including registration and check-out, managing PBX operations, and overseeing mail and message services. The Front Desk Agent ensures that all daily accounting procedures are accurate and that hospitality standards such as eye contact, smiling, engaging in polite conversation, and using guests’ surnames are consistently upheld. This role requires a high level of professionalism, confidence, and a welcoming demeanor to make guests feel valued from the moment they arrive until their departure.
The Front Desk Agent's duties extend beyond basic check-in and check-out. They handle pre-assignment of rooms, accommodating special requests for VIPs, repeat guests, and any packages, ensuring personalized service. The agent must be knowledgeable about the hotel's immediate area, including services, attractions, and events, often assisting guests with concierge services. Additionally, the role involves managing room availability, monitoring the hotel's selling status using a yield management system, and coordinating with other departments such as Sales, Housekeeping, Bell Staff, and Valet to provide seamless guest satisfaction.
This role also demands adherence to security and safety protocols, including following established key control policies, knowledge of fire and emergency procedures, and managing lost and found items properly. The Front Desk Agent is responsible for balancing the daily shift bank by accurately counting and verifying cash, check, and credit card transactions. Presentation and personal hygiene are important aspects of the job, reflecting the hotel's standard of professionalism.
Hotel Verdant values employees who demonstrate accountability, organization, and quality service standards. The Front Desk Agent is expected to complete shift checklists and participate in monthly departmental meetings to ensure consistent communication and continuous improvement in service delivery. Ideal candidates possess excellent communication skills, the ability to solve practical problems, and familiarity with property management systems and PBX operations. This role is essential in upholding Hotel Verdant’s reputation as a premier hospitality provider in Racine and contributes significantly to the overall guest experience and satisfaction.Show Less
The Front Desk Agent's duties extend beyond basic check-in and check-out. They handle pre-assignment of rooms, accommodating special requests for VIPs, repeat guests, and any packages, ensuring personalized service. The agent must be knowledgeable about the hotel's immediate area, including services, attractions, and events, often assisting guests with concierge services. Additionally, the role involves managing room availability, monitoring the hotel's selling status using a yield management system, and coordinating with other departments such as Sales, Housekeeping, Bell Staff, and Valet to provide seamless guest satisfaction.
This role also demands adherence to security and safety protocols, including following established key control policies, knowledge of fire and emergency procedures, and managing lost and found items properly. The Front Desk Agent is responsible for balancing the daily shift bank by accurately counting and verifying cash, check, and credit card transactions. Presentation and personal hygiene are important aspects of the job, reflecting the hotel's standard of professionalism.
Hotel Verdant values employees who demonstrate accountability, organization, and quality service standards. The Front Desk Agent is expected to complete shift checklists and participate in monthly departmental meetings to ensure consistent communication and continuous improvement in service delivery. Ideal candidates possess excellent communication skills, the ability to solve practical problems, and familiarity with property management systems and PBX operations. This role is essential in upholding Hotel Verdant’s reputation as a premier hospitality provider in Racine and contributes significantly to the overall guest experience and satisfaction.Show Less
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with various concrete variables
- Ability to interpret instructions in written, oral, diagram, or schedule form
- Ability to operate Property Management System, capture email, and use PBX system
- Accountability for balancing daily shift bank
- Ability to stand, walk, talk, hear regularly
- Ability to use hands to handle objects and controls
- Occasional lifting or moving up to 25 pounds
- Specific vision abilities including ability to adjust focus
- Ability to work in moderate noise environment
- Reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- High school diploma or GED
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Effective communication skills to present information and respond to guest questions
- Problem-solving skills to handle practical issues
- Ability to operate Property Management System and PBX system
- Strong organizational skills
- Demonstrated quality customer service
- Knowledge of hotel procedures and hospitality standards
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
- Check in and out hotel guests in a confident, professional, and friendly manner
- Answer all phone calls promptly and knowledgeably with complete and accurate information
- Complete all items on appropriate shift checklists by end of shift
- Follow established key control policy
- Ensure front desk employees are well presented
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles with completed reports
- Be knowledgeable of area services, attractions, and events and assist with concierge services
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank including cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend monthly department meetings
- Perform other duties as directed by supervisor
- Coordinate with other departments to ensure guest satisfaction
Job Location
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