Front Desk Agent

Origin Westminster is a distinguished hospitality establishment located in Westminster, Colorado, committed to providing guests with exceptional service and memorable experiences. Known for its welcoming atmosphere and high standards of guest care, Origin Westminster operates as a full-service hotel that caters to both business and leisure travelers. The property prides itself on offering a comprehensive range of amenities, comfortable accommodations, and a dedicated team focused on excellence in all aspects of hotel operations. The hotel's core value is centered on delivering quality customer service, ensuring that every guest feels valued and well-cared-for from the moment of arrival through departure. As a vibrant institution within the hospitality industry, Origin Westminster continuously seeks to uphold the highest standards of professionalism, cleanliness, and guest satisfaction to maintain its reputation as a leading hotel in the region. The hotel operates on an hourly full-time basis, providing competitive compensation with hourly wages ranging from $18.00 to $20.00. This opportunity is aimed at individuals who are enthusiastic about hospitality service and are eager to contribute positively to a dynamic team environment. The Front Desk Agent role at Origin Westminster is a pivotal position in the guest service lifecycle, serving as the primary point of contact for guests during registration, stay, and checkout processes. This role requires a proactive and personable professional who excels in communication, attention to detail, and adherence to established hospitality standards. Key responsibilities include managing check-in and check-out procedures accurately, operating the PBX (private branch exchange) and telephone systems, handling mail and message services, and maintaining daily accounting tasks with precision. The Front Desk Agent is also entrusted with critical operational duties such as pre-assigning hotel rooms to VIPs, repeated guests, and handling special requests to enhance guest experiences. Customer satisfaction is a top priority, and agents must demonstrate essential hospitality etiquette — including maintaining eye contact, smiling, initiating conversation, and respectfully using guests' surnames. The role demands an individual with the capability to balance shift banks, authorize credit policies, and coordinate with multiple departments to ensure seamless guest services. Additionally, the agent must remain knowledgeable about the hotel’s immediate environment, local attractions, emergency procedures, and concierge services to provide comprehensive assistance to guests. This detail-oriented and customer-service driven role offers an excellent opportunity to develop and grow within the hospitality industry while contributing to a respected hotel property. The hiring process will remain open for around 30 days or until a suitable candidate is found, and qualified individuals are encouraged to apply promptly.