Front Desk Agent

Excel Hotel Group is a fully integrated property ownership, management, and development company experiencing exciting growth. Known for its family-driven culture, Excel Hotel Group is dedicated to creating a supportive and engaging work environment where employees can thrive and grow their careers. The company operates a variety of hotel brands and prides itself on excellent service standards, innovation, and a commitment to guest satisfaction. Excel Hotel Group is recognized for promoting from within, offering opportunities for advancement, and providing competitive benefits to attract and retain talented professionals in the hospitality industry.

The Front Desk Agent at Excel Hotel Group plays a vital role in delivering a positive guest experience by efficiently managing the check-in and check-out process at the hotel. This role requires a friendly and professional demeanor as the agent is often the first point of contact for guests. The agent is responsible for using the hotel’s property management system to process registrations, payments, and other transactions with accuracy and according to established policies. Duties also include answering guest inquiries, upselling rooms to maximize revenue, and addressing guest concerns with appropriate resolution efforts to ensure satisfaction.

The position pays between $19.50 and $19.75 per hour and is designed to promote efficiency and courtesy throughout the guest experience. This role is ideal for individuals who enjoy interacting with people, have strong attention to detail, and are eager to contribute to a dynamic hotel environment. Excel Hotel Group values diversity and is an equal opportunity employer, welcoming applicants from all backgrounds. This full-time Front Desk Agent position offers excellent benefits including medical, dental, life insurance, paid time off, and a 401k with company match, as well as access to travel discount programs and opportunities for career growth within the company. Candidates should be prepared to stand for long periods and possess basic computer skills including knowledge of email, word processing, spreadsheet software, and hotel management systems. By joining Excel Hotel Group, employees become part of a growing hospitality family where their contributions are valued and their professional development is supported.