Front Desk Agent

HomeTowne Studios by RedRoof is a distinguished extended stay hotel brand renowned for offering superior quality accommodations across 20 different states. With a dedicated focus on delivering exceptional experiences to both guests and employees, HomeTowne Studios emphasizes a welcoming atmosphere paired with continuous improvements in service and property standards. Since undergoing extensive renovations in 2018, the brand has consistently strived to elevate both the guest and employee experience by upgrading its facilities and implementing advanced training programs. As a management company, HomeTowne Studios by RedRoof holds the mission of being an employer of choice, believing that the environment where employees work is as crucial as the work itself. This ethos drives the company to offer competitive compensation, comprehensive benefits, and career growth opportunities, all within a culture that values respect, dedication, and teamwork.

The Front Desk Agent role at HomeTowne Studios by RedRoof is an essential position responsible for maintaining a warm and efficient front-of-house presence. This role requires someone who excels at greeting guests with friendliness and professionalism, managing reservations meticulously, and handling check-in and check-out procedures promptly. As the face of the hotel, the Front Desk Agent plays a pivotal role in shaping guest perceptions by delivering top-notch customer service and acting as the primary point of contact for guest inquiries and requests. The position offers a starting wage between $17.00 and $18.00 per hour, reflecting the company’s commitment to competitive pay. In addition to this, employees benefit from a robust package that includes health insurance with low employee contribution rates, dental and vision coverage, employer-paid life insurance, paid time off, a 401K plan with employer match, and opportunities for career advancement.

In this role, the Front Desk Agent will utilize a front desk computer system to make, modify, and monitor reservations, update room statuses, and generate reports that aid in daily operations. The agent must maintain confidentiality of guest information while coordinating closely with housekeeping and management to ensure rooms are clean, well-maintained, and ready for guests. Effective communication with the General Manager and fellow front desk staff is vital for addressing challenges and ensuring guest satisfaction remains high. This dynamic position requires basic office skills including math, cash handling, and computer literacy, as well as strong verbal and written English communication skills. Ideal candidates should have at least one year of customer service experience and preferably a high school diploma or equivalent. The Front Desk Agent contributes significantly to the smooth operation of the hotel by performing all other duties as assigned, demonstrating flexibility and a proactive mindset. This is a fantastic opportunity for individuals seeking a stable and growth-oriented role within a supportive and reputable hotel management company.