Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $27.24
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k
Tuition Reimbursement
Travel Discounts
Professional counseling
on-site parking
employee breakroom amenities
Paid Time Off
Employee Discounts
Job Description
Aqua Aston Hospitality (AAH) is a renowned hospitality company dedicated to making vacation dreams come true for travelers from all over the world. With a focus on providing exceptional service within a supportive, friendly, and beautiful working environment, AAH has built a strong reputation for delivering memorable vacation experiences. As part of a globally recognized brand, the company fosters a culture that empowers employees to be their best selves while contributing to a fulfilling work atmosphere where meaningful moments are created together.
AAH primarily specializes in managing vacation properties and resorts, offering guests a wide array of amenities, activities, and local experiences to enrich their stay. Emphasizing customer satisfaction and personal interaction, Aqua Aston Hospitality extends its commitment to every guest by ensuring they have access to helpful services, comfortable accommodations, and engaging experiences.
The role of Guest Services Agent at AAH is vital to maintaining the excellent guest relations and smooth operation of the resort properties. This position plays a significant role in welcoming guests upon their arrival, checking them into villas, and providing detailed information about the property's amenities, hours of operation, and local attractions. The Guest Services Agent serves as the main point of contact for guests, actively listening to their questions, concerns, and requests while collaborating with other departments to resolve issues promptly.
As a Guest Services Agent, individuals will ensure guests have a seamless and memorable stay by explaining room features, handling follow-up communications to confirm satisfaction, answering phone inquiries, and occasionally assisting with bellman and runner tasks. This role requires professionalism, excellent communication skills, and a genuine dedication to exceeding guest expectations.
The position offers competitive hourly pay of $27.24 and is designed for candidates available to work various shifts, including holidays and weekends. Employees enjoy a range of benefits such as medical, dental, vision, 401K opportunities, tuition reimbursement, travel discounts, and access to professional counseling and family support services. Additionally, site-specific perks like free on-site parking, employee breakroom amenities, monthly celebrations, discounts to local food outlets and restaurants, as well as discounted theme park tickets and rental cars further enhance the employment experience.
This role is perfect for individuals passionate about hospitality, excellent guest service, and contributing positively to a dynamic, team-oriented environment. Joining AAH as a Guest Services Agent means becoming part of a welcoming community that values growth, development, and work-life balance while making a tangible difference in guests’ vacation experiences.
AAH primarily specializes in managing vacation properties and resorts, offering guests a wide array of amenities, activities, and local experiences to enrich their stay. Emphasizing customer satisfaction and personal interaction, Aqua Aston Hospitality extends its commitment to every guest by ensuring they have access to helpful services, comfortable accommodations, and engaging experiences.
The role of Guest Services Agent at AAH is vital to maintaining the excellent guest relations and smooth operation of the resort properties. This position plays a significant role in welcoming guests upon their arrival, checking them into villas, and providing detailed information about the property's amenities, hours of operation, and local attractions. The Guest Services Agent serves as the main point of contact for guests, actively listening to their questions, concerns, and requests while collaborating with other departments to resolve issues promptly.
As a Guest Services Agent, individuals will ensure guests have a seamless and memorable stay by explaining room features, handling follow-up communications to confirm satisfaction, answering phone inquiries, and occasionally assisting with bellman and runner tasks. This role requires professionalism, excellent communication skills, and a genuine dedication to exceeding guest expectations.
The position offers competitive hourly pay of $27.24 and is designed for candidates available to work various shifts, including holidays and weekends. Employees enjoy a range of benefits such as medical, dental, vision, 401K opportunities, tuition reimbursement, travel discounts, and access to professional counseling and family support services. Additionally, site-specific perks like free on-site parking, employee breakroom amenities, monthly celebrations, discounts to local food outlets and restaurants, as well as discounted theme park tickets and rental cars further enhance the employment experience.
This role is perfect for individuals passionate about hospitality, excellent guest service, and contributing positively to a dynamic, team-oriented environment. Joining AAH as a Guest Services Agent means becoming part of a welcoming community that values growth, development, and work-life balance while making a tangible difference in guests’ vacation experiences.
Job Requirements
- Available to work various shifts, holidays, and weekends
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Able to stand, sit, or walk for extended periods
- Lift, carry, push, or pull items weighing up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service or hospitality is beneficial
- Strong communication and interpersonal skills
- Ability to multitask and maintain professionalism under pressure
- Basic computer proficiency
- Ability to work varied shifts including weekends and holidays
- Positive attitude and willingness to learn
Job Duties
- Checks owners/guests into their villas and reviews property amenities, services, hours of operations, and local areas of interest and activities
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to resolve guest issues
- Identifies and explains room features to guests such as use of room key, ice, and vending areas
- Follows up with owners/guests to ensure their requests or problems have been met satisfactorily
- Answers telephone calls and routes calls to the proper department as applicable
- Assists with bellman and runner duties depending on facility or location
- Welcomes and greets guests and anticipates and addresses their needs
- Interacts with colleagues and guests professionally and promptly
- Contributes to team goals
- Always follows company policies and safety procedures
Job Criteria
Experience
No experience required
Job Location
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