Front Desk Agent

The Joseph is a distinguished Forbes Four-Star Luxury Collection Hotel located in the vibrant heart of Nashville, Tennessee. As part of the Marriott Luxury Collection and managed by Makeready LLC, The Joseph stands as a beacon of personalized luxury hospitality, blending sophisticated design with genuine Southern charm. This boutique hotel is renowned for delivering seamless, anticipatory service and memorable guest experiences that exceed expectations at every touchpoint. Every guest journey at The Joseph begins and ends at the Front Desk, where exceptional first and last impressions are crafted with care and professionalism. The establishment takes pride in fostering a culture of teamwork, service excellence, continuous learning, and authentic hospitality, recognizing that its people are the cornerstone of its success. Offering a competitive hourly wage and comprehensive benefits, The Joseph is committed to creating rewarding careers, professional growth opportunities, and an inclusive work environment for all team members.

We are currently seeking polished, service-driven, and hospitality-focused Guest Services Agents to join our Front Office team. This role is pivotal in representing the hotel’s luxury brand, welcoming guests with warmth and professionalism, and ensuring that every interaction sets the tone for a remarkable stay in line with Forbes Four-Star standards. Guest Services Agents at The Joseph are responsible for managing the entirety of the guest experience at the front desk, including smooth check-in and check-out processes, handling reservations and room assignments using Marriott property management systems, and responding swiftly and empathetically to guest requests and concerns. This role requires a dynamic individual who thrives in a fast-paced environment, demonstrates exceptional interpersonal and communication skills, and possesses a passion for personalized luxury service. Additionally, agents work closely with various hotel departments to coordinate seamless service delivery, manage VIP and group arrivals, and maintain meticulous knowledge of hotel amenities and local attractions to provide tailored recommendations.

As a Guest Services Agent, you will be integral in upholding the hotel’s commitment to excellence and delivering an unbeatable guest experience from arrival to departure. You will embody the polished demeanor, professionalism, and solution-oriented mindset expected within a luxury hotel environment. This position offers flexible scheduling, including shifts during mornings, evenings, overnight, weekends, and holidays, providing varied work hours to accommodate diverse lifestyle needs. If you are dedicated to creating memorable luxury hospitality moments and enjoy building lasting guest relationships, The Joseph invites you to join our award-winning Front Office team and contribute to defining the Forbes Four-Star guest experience in Nashville.