Front Desk Agent

Sheraton Hotels & Resorts, a globally recognized brand under Marriott International, has been a beacon of hospitality since its inception in 1937. Known for its commitment to creating a welcoming environment and memorable experiences, Sheraton operates over 400 communities worldwide, offering guests a unique blend of comfort, service, and cultural connection. As part of Marriott International's diverse portfolio, Sheraton stands out by fostering an inclusive workplace where associates' varied backgrounds, talents, and experiences are celebrated. Their dedication to equality and opportunity ensures a nondiscriminatory work environment, welcoming all qualified individuals regardless of disability, veteran status, or other legally protected characteristics.

The role available is that of a Guest Experience Expert located at the Sheraton property on 6100 College Blvd, Overland Park, Kansas. This full-time, non-management position offers a stable pay rate of $18 per hour and primarily focuses on evening shifts with weekend availability preferred. The essential function of this role extends beyond merely facilitating the check-in and check-out processes for guests; it centers on curating a seamless, unique, and memorable guest experience. Guest Experience Experts at Sheraton are empowered to proactively offer a broad spectrum of services that guide guests throughout their stay, ensuring every interaction transcends transactional nature to become part of a lasting impression.

The position demands versatility and initiative—associates are constantly on the move, executing operational tasks, responding to guest requests, completing reports, and sharing information about local events and attractions. It is considered vital for the Guest Experience Expert to maintain a high level of quality in all tasks, whether it be physical activities like moving or lifting objects under 10 pounds or administrative functions related to guest services. professionalism is paramount, with strict adherence to company policies, safety guidelines, confidentiality, asset protection, and consistent maintenance of dress code and communication standards.

Working in this role means being part of a vibrant team that values the creation of meaningful connections both with guests and colleagues. The nature of the job involves standing, sitting, and walking for extended periods and performing a variety of physical duties, reflecting the dynamic and engaging work environment. Sheraton's commitment to employee growth means that individuals chosen for this position will not only contribute to guest satisfaction but also have opportunities to begin fulfilling their professional purpose and develop within a global team.