Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Credit union membership
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities
Free on-site parking
Discounted meals
Associate appreciation events
Monthly recognition programs
Work shoe stipend
Job Description
Marriott Vacations Worldwide (MVW) is a renowned global company dedicated to delivering exceptional vacation experiences to travelers. With a strong presence in the hospitality industry, MVW focuses on creating memorable vacation memories for homeowners and guests alike. The company fosters a supportive, friendly, and beautiful work environment that encourages growth and development for its employees. Known for its dedication to quality service and a culture of inclusivity, MVW stands as a leading vacation ownership company that values meaningful moments made together.
The role of a Guest Services Agent at Marriott Vacations Worldwide is critical in providing outstanding service and hospitality to Owners and guests. This full-time position offers an hourly wage of $22.00 and requires availability to work the 1st or 2nd shift including weekends and holidays. As a Guest Services Agent, the individual plays a vital part in checking guests in, informing them about property amenities, services, and local attractions, and responding promptly to their questions and concerns. The position supports overall guest satisfaction by coordinating with other departments and ensuring that guests’ requests are met with care and professionalism. This role also embodies the company’s commitment to creating an inviting atmosphere where guests feel welcomed and valued throughout their stay.
Marriott Vacations Worldwide provides a range of excellent benefits for the Guest Services Agent including competitive pay, medical, dental, vision coverage, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support, and numerous growth and development opportunities. Additionally, site-specific perks such as free on-site parking, discounted meals, associate appreciation events, and monthly recognition programs further enhance the employee experience. This role is designed for individuals who are eager to contribute to a team-oriented environment, value excellent customer service, and want to grow professionally within a reputable hospitality company.
If you are passionate about creating meaningful guest experiences and seek a rewarding career in the hospitality industry, Marriott Vacations Worldwide offers an ideal place to make a difference while advancing your career. Join MVW’s team of dedicated professionals and help make vacation dreams come true in a supportive and vibrant workplace where great benefits lead to a life fulfilled.
The role of a Guest Services Agent at Marriott Vacations Worldwide is critical in providing outstanding service and hospitality to Owners and guests. This full-time position offers an hourly wage of $22.00 and requires availability to work the 1st or 2nd shift including weekends and holidays. As a Guest Services Agent, the individual plays a vital part in checking guests in, informing them about property amenities, services, and local attractions, and responding promptly to their questions and concerns. The position supports overall guest satisfaction by coordinating with other departments and ensuring that guests’ requests are met with care and professionalism. This role also embodies the company’s commitment to creating an inviting atmosphere where guests feel welcomed and valued throughout their stay.
Marriott Vacations Worldwide provides a range of excellent benefits for the Guest Services Agent including competitive pay, medical, dental, vision coverage, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support, and numerous growth and development opportunities. Additionally, site-specific perks such as free on-site parking, discounted meals, associate appreciation events, and monthly recognition programs further enhance the employee experience. This role is designed for individuals who are eager to contribute to a team-oriented environment, value excellent customer service, and want to grow professionally within a reputable hospitality company.
If you are passionate about creating meaningful guest experiences and seek a rewarding career in the hospitality industry, Marriott Vacations Worldwide offers an ideal place to make a difference while advancing your career. Join MVW’s team of dedicated professionals and help make vacation dreams come true in a supportive and vibrant workplace where great benefits lead to a life fulfilled.
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
- Ability to lift, carry, push, and pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy
- Specific job duties may differ by property, size of team, or facility
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in guest services or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work various shifts including weekends and holidays
- Strong problem-solving skills and attention to detail
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills
Job Duties
- Check owners/guests into their villas and review property amenities, services, hours of operations, and local areas of interest and activities
- Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to resolve guest issues
- Identify and explain room features to guests such as use of room key, ice and vending areas
- Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction
- Answer telephone calls and route calls to the proper department as applicable
- Assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
Job Criteria
Experience
No experience required
Job Location
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