Front Desk Agent

San Jose, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $22.00

Benefits

flexible schedule

Professional development opportunities

Community-oriented work environment

Use of technology platforms

Employee Discounts

Paid holidays

Collaboration with diverse teams

Job Description

Flow is a pioneering real estate company that goes beyond traditional property management to create innovative living, working, and community experiences. Functioning as a brand, a technology platform, and an integrated operations ecosystem, Flow spans a variety of property types including condominiums, hotels, multifamily residences, and office spaces. Its innovative approach focuses on crafting flexible, connected environments designed to foster genuine community among residents and users of its properties. The company’s mission centers on 'oneness' – a commitment to prioritizing residents' experiences, connecting neighbors, and intertwining life with nature and the community. By placing people at the core of its operations, Flow is transforming real estate into vibrant, human-centered neighborhoods where creativity, work, play, and living all harmoniously coexist.

The Front Desk Agent position at Flow is a crucial role that embodies the company’s commitment to hospitality and community engagement. This part-time role is integral to maintaining the welcoming atmosphere that Flow is known for, helping to ensure that residents, guests, and visitors feel valued and supported during their interactions. The responsibilities of the Front Desk Agent are diverse, ranging from greeting and assisting individuals, managing packages and mail, to providing various administrative supports including paperwork organization and report preparation. This person also acts as a vital communication link, addressing inquiries and concerns while contributing to the ongoing community-driven events that promote connection among residents.

The position demands a dynamic individual who is adept at multitasking and comfortable operating in a fast-paced environment. Strong communication skills are essential, as the Front Desk Agent needs to interact effectively with residents, guests, and various property departments. Attention to detail and professionalism in appearance and attitude are also critical in maintaining the company’s high standards. The role requires flexibility in scheduling with hours varying to meet operational needs, including weekdays, evenings, weekends, and holidays. Flow’s innovative environment and commitment to excellence provide an engaging and fulfilling work atmosphere for someone passionate about hospitality and community-centered service.

Job Requirements

High school diploma or equivalent
Previous residential or hospitality experience preferred
Strong communication skills
Ability to multitask effectively in a dynamic environment
Knowledge of computer software relevant to the role
Flexibility to work varying shifts including evenings, weekends, and holidays
Professional appearance and demeanor
Attention to detail

Job Qualifications

High school diploma or equivalent
College or relevant experience is a plus
Residential services or hospitality experience in a luxury environment preferred
Excellent communication skills, reading, writing, and oral proficiency in the English language
Ability to communicate in Spanish strongly preferred
Computer literacy with the ability to use a variety of softwares
Strong attention to detail
Problem-solving skills
Organizational abilities
Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Job Duties

Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests accommodating special requests as possible
Welcome, greet and register guests efficiently accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests’ complaints
assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers
Stay afloat with local attractions and amenities use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays)