Front Desk Agent

JW Marriott Orlando, located at 8701 World Center Dr in Orlando, Florida, is a distinguished luxury hotel within the Marriott International portfolio. Known for its exceptional service and sophisticated accommodations, JW Marriott represents the epitome of luxury hospitality globally. The hotel is committed to providing an unparalleled guest experience through innovation, attention to detail, and heartfelt service. It is an environment where associates are not only valued but also given the tools and opportunities needed for personal and professional growth. JW Marriott prioritizes holistic well-being and fosters a strong community and camaraderie among its diverse workforce. The brand legacy is steeped in the visionary principles of its founder, J. Willard Marriott, focusing on integrity, genuine service, and creating memorable guest interactions.

The Guest Experience Expert role at JW Marriott Orlando is a vital and dynamic position within the Rooms and Guest Services Operations category, designed for full-time, non-management employees who are passionate about hospitality. This role is much more than processing check-ins and check-outs; it is about crafting a memorable, seamless, and unique experience for each guest from arrival to departure. Guest Experience Experts take initiative to provide a broad range of services that support guests throughout their stay, including addressing requests, managing operational tasks, and sharing local knowledge to enhance the guest experience. They are empowered to move freely within their work area and take proactive action in fulfilling guest needs, ensuring interaction with guests feels natural and engaging.

Success in this role requires a professional approach to personal appearance, communication, and adherence to company policies and procedures. The duties include standing, walking, or sitting for extended periods, as well as safely handling objects up to 10 pounds as needed. Critical components of the role include maintaining workplace safety, confidentiality, quality standards, and protecting company assets. JW Marriott values an inclusive and diverse workforce and is an equal opportunity employer dedicated to providing environments where all associates can thrive regardless of background or status. By joining JW Marriott Orlando as a Guest Experience Expert, candidates will be part of a globally recognized team that offers comprehensive training, development, and recognition programs, fostering career advancement in luxury hospitality. This role is ideal for individuals looking to launch their careers in hospitality without prior experience, as the hotel offers dedicated support and growth opportunities within a luxury setting.