Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.00 - $17.50
Benefits
Paid Time Off
State required sick pay
Paid holidays
hotel discounts
Job Description
The Hampton Inn & Suites in Salinas, CA is part of a reputable hospitality group managed by Providence Hospitality Partners, headquartered in Denver, Colorado. Founded in 2002, Providence Hospitality Partners is dedicated to operating hotels that have earned the loyalty of guests, the respect of employees, and the confidence of investors. Their business philosophy centers on fostering a positive work culture where every associate is motivated to reach carefully defined goals while maintaining a strong commitment to community wellbeing and personal balance. This thriving corporate culture is grounded in teamwork, professionalism, a solid work ethic, and the principle of service to others.
The Hampton Inn & Suites in Salinas embodies these values, offering a welcoming environment for guests seeking comfort and convenience. The property caters to travelers visiting the area for business or leisure, providing quality accommodations alongside excellent customer service. They are currently seeking a Front Desk Agent to join their team in a part-time capacity, offering an hourly wage ranging from $17.00 to $17.50.
As a Front Desk Agent, the role is critical as the first point of contact for guests upon arrival. The individual in this position will be responsible for ensuring a smooth check-in and check-out experience, handling inquiries, and addressing guest concerns efficiently and courteously. The role requires a proactive attitude, excellent communication skills, and the ability to multitask in a dynamic environment. The Front Desk Agent plays a pivotal role in creating a positive guest experience that encourages repeat visits and promotes the hotel’s reputation. They will be expected to provide information about hotel amenities, local attractions, dining, and entertainment, assisting guests with reservations or special requests to enhance their stay.
The position demands a balance of customer service excellence, organizational skills, and adaptability. The agent must be comfortable using computer systems for registration and billing and maintaining accurate records. An understanding of safety and security measures within the hotel environment is also essential. Due to the diverse clientele, bilingual skills are beneficial though not mandatory. Candidates should also demonstrate a professional appearance and demeanor as representatives of the Hampton Inn & Suites brand.
Overall, this part-time Front Desk Agent role offers the opportunity to work in a respected hotel group that values its employees and community engagement, providing a professional yet enjoyable workplace. This role is ideal for individuals passionate about hospitality and who thrive in fast-paced, guest-focused settings.
The Hampton Inn & Suites in Salinas embodies these values, offering a welcoming environment for guests seeking comfort and convenience. The property caters to travelers visiting the area for business or leisure, providing quality accommodations alongside excellent customer service. They are currently seeking a Front Desk Agent to join their team in a part-time capacity, offering an hourly wage ranging from $17.00 to $17.50.
As a Front Desk Agent, the role is critical as the first point of contact for guests upon arrival. The individual in this position will be responsible for ensuring a smooth check-in and check-out experience, handling inquiries, and addressing guest concerns efficiently and courteously. The role requires a proactive attitude, excellent communication skills, and the ability to multitask in a dynamic environment. The Front Desk Agent plays a pivotal role in creating a positive guest experience that encourages repeat visits and promotes the hotel’s reputation. They will be expected to provide information about hotel amenities, local attractions, dining, and entertainment, assisting guests with reservations or special requests to enhance their stay.
The position demands a balance of customer service excellence, organizational skills, and adaptability. The agent must be comfortable using computer systems for registration and billing and maintaining accurate records. An understanding of safety and security measures within the hotel environment is also essential. Due to the diverse clientele, bilingual skills are beneficial though not mandatory. Candidates should also demonstrate a professional appearance and demeanor as representatives of the Hampton Inn & Suites brand.
Overall, this part-time Front Desk Agent role offers the opportunity to work in a respected hotel group that values its employees and community engagement, providing a professional yet enjoyable workplace. This role is ideal for individuals passionate about hospitality and who thrive in fast-paced, guest-focused settings.
Job Requirements
- Prior experience in hospitality industry or equivalent preferred
- Ability to stand for extended periods
- Ability to walk, bend, and reach frequently
- Manual dexterity to operate keyboard and office equipment
- Ability to lift, push, or carry items up to 25 lbs
- Commitment to punctuality and dependability
Job Qualifications
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Bilingual skills a plus
Job Duties
- Greet guests and check them into hotel following established procedures including assuring all necessary information is received and entered into computer
- Obtain credit card imprint for incidental expenses
- Inform guests of pertinent hotel policies
- Issue room keys
- Direct guests to rooms and other areas
- Respond to guest questions either in person or over the phone in a courteous and professional manner
- Provide information including directions, shopping, dining, entertainment, hotel services, and safety
- Fulfill guests’ needs ensuring their stay is as pleasurable as possible
- Assist with dining, entertainment, or transportation reservations as needed
- Resolve guest problems and complaints
- Utilize own best judgement in resolving issues or refer to management as needed
- Answer hotel internal and external phone calls and provide information as needed
- Take messages for hotel guests and assure receipt
- Make and confirm reservations for future hotel guests following established procedures including assuring room availability
- Obtain all necessary guest information
- Obtain credit card information
- Assure guest understands all hotel policies particularly with regard to reservation cancellation
- Check guests out of hotel following established procedures including computing bills, collecting payment, and providing guest with necessary paperwork
- Maintain front desk area in a clean and orderly fashion
- Possess and maintain thorough knowledge of hotel and area’s attractions
- Complete all necessary paperwork
- Maintain files and records
- Perform clerical duties as required including filing, photocopying, faxing, and mailing
- Perform other related duties as assigned by management
Job Criteria
Experience
No experience required
Job Location
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