Front Desk Agent

Dayton, OH, USA|

Job Overview

Compensation

Hourly

Range $13.75 - $17.50

Benefits

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Basic Life Insurance & AD&D

voluntary life insurance

Voluntary Short-term Disability

voluntary long-term disability

Critical Illness, Hospital Indemnity & Accident Plans

Pet insurance

401(k) retirement plan

paid time off (PTO)

Job Description

Ivy Hospitality is a renowned company in the hotel industry known for its commitment to quality service and guest satisfaction. As a prominent player in hospitality, Ivy Hospitality operates with a strong emphasis on inclusion and diversity, ensuring a supportive and welcoming environment for both its guests and employees. The company takes pride in maintaining high standards and providing exceptional experiences to travelers and visitors. Positioned within this reputable organization, the Front Desk Agent serves a critical role as the first point of contact for guests.

The Front Desk Agent position is responsible for delivering outstanding customer service and facilitating smooth check-in and check-out procedures. This role requires an individual who is friendly, efficient, and capable of managing guest inquiries and requests with professionalism and care. The agent registers guests, verifies reservations, processes payments, and attends to various administrative tasks crucial for day-to-day hotel operations. Furthermore, this role involves actively promoting the hotel’s loyalty program and amenities to enhance guest satisfaction and generate additional revenue.

This role is an integral part of the front office team and reports to front office leadership, assistant general manager, and general manager. The pay for this position varies based on experience and qualifications, reflecting the company’s commitment to rewarding skill and dedication. The position demands a willingness to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the hospitality industry. Candidates will find considerable opportunities for growth and development within Ivy Hospitality, supported by comprehensive training and a positive workplace culture.

The Front Desk Agent must maintain a neat, clean, and professional appearance while demonstrating strong communication skills and an ability to handle stressful situations gracefully. The candidate should be knowledgeable about local attractions, hotel services, and amenities to provide guests with valuable information. Additionally, the agent is expected to uphold security policies, manage confidential guest information, and adhere strictly to emergency procedures. By contributing to a collaborative and supportive work environment, the Front Desk Agent helps ensure that every guest enjoys a memorable and pleasant stay at the hotel.

Job Requirements

High school diploma or equivalent
prior experience in customer service preferred
strong verbal and written communication skills
basic computer skills
knowledge of hotel services and local area
ability to stand for extended periods up to 8 hours
ability to lift up to 15 lbs occasionally
willingness to work flexible schedules including nights, weekends and holidays

Job Qualifications

High school diploma or equivalent, prior experience in customer service preferred, strong verbal and written communication skills, basic computer skills, knowledge of hotel services and local area, ability to stand for extended periods up to 8 hours, ability to lift up to 15 lbs occasionally, willingness to work flexible schedules including nights, weekends and holidays

Job Duties

Greet and welcome guests upon arrival, register guests into the hotel system, verify reservation details, promote and enroll guests in the loyalty program, process payments, manage house bank, report daily receipts, assist guests with service requests such as issuing keys and handling safety deposit boxes, respond promptly to guest complaints, answer telephone calls courteousy, handle reservations with efficiency and accuracy, assist with shuttle or transportation services, help guests with luggage, provide information about local area and hotel amenities, manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail and faxes, prepare for incoming VIP guests, follow standard operating procedures, exhibit positive and cooperative attitude, communicate effectively with coworkers, handle and account for keys, adhere to emergency procedures and security policies, ensure confidentiality of guest room numbers, promote hotel amenities and upgrades, maintain neat and well-groomed appearance