Front Desk Agent

HomeTowne Studios by RedRoof is a prominent name in the extended stay hotel industry, renowned for offering an exceptional quality experience to its guests. Operating across 20 states, HomeTowne Studios manages a collection of properties that provide travelers with comfortable, convenient, and affordable lodging options designed for both short-term and long-term stays. Each property under the HomeTowne Studios brand has been renovated as of 2018, reflecting the company’s ongoing commitment to improving both guest satisfaction and employee working conditions. This dedication to excellence creates a supportive environment where both customers and employees can thrive. The company prides itself not only on the high standards of its accommodations but also on being an employer of choice within the hospital industry. They focus on valuing their team members, ensuring a positive workplace culture, and offering opportunities for professional growth and career advancement.

The role of Front Desk Agent at HomeTowne Studios represents a critical frontline position within the hotel’s operations. With a starting wage ranging between $16.50 and $17.00 per hour, this hourly position involves direct interaction with guests and a variety of administrative responsibilities essential to the guest experience. The Front Desk Agent is the first point of contact for arriving guests, tasked with warmly welcoming visitors, managing reservations, performing check-ins and check-outs, handling guest accounting and cashier functions, and maintaining accurate records within the hotel’s front desk computer system.

This role demands exceptional customer service skills, as the agent is responsible not only for facilitating seamless reservations and guest stays but also for handling inquiries and resolving any concerns or requests in a courteous and professional manner. Communication plays a key role in the success of this position, requiring collaboration with the General Manager, housekeeping staff, and other front desk team members to ensure that guest accommodations are managed efficiently and that property standards are upheld.

Furthermore, confidentiality and data security concerning guest information and hotel data are of utmost importance. The position involves promoting future sales opportunities, monitoring room status, and contributing positively to the overall guest experience. HomeTowne Studios provides comprehensive training to front desk staff as well as a range of benefits aiming to support employee well-being and job satisfaction. These benefits include health, dental, and vision insurance options, employer-paid life insurance, paid time off, a 401K plan with employer match, competitive pay, and significant career growth opportunities.

This role is ideal for individuals who have previous experience in customer service, possess basic office administration skills such as cash handling and computer proficiency, and demonstrate excellent verbal and written English communication skills. By joining HomeTowne Studios, Front Desk Agents become an integral part of a growing hotel management company that is committed to operational excellence, employee development, and the continuous enhancement of the quality extended stay hotel experience.